Tele Caller

Konverge Technologies; Bhiwandi; On-site; INR 167,000 - 234,000; Full time

Job summary

Konverge Technologies in Maharashtra is seeking a motivated Tele Caller to engage with customers over the phone, provide information about services, and assist with inquiries. You will document interactions and collaborate with the team to meet sales targets.

The role focuses on delivering exceptional customer service, handling inquiries, and contributing to customer satisfaction in a fast-paced environment. Training will enhance product knowledge and communication skills.

Qualifications

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and multitask.
• Basic knowledge of BPO and voice processes.
• Familiarity with customer service principles.
• SSC or HSC educational qualifications preferred.

Responsibilities

• Conduct outbound calls to promote our services.
• Provide accurate information and answer queries regarding our offerings.
• Document customer interactions and feedback in our database.
• Collaborate with team members to achieve sales targets and improve customer service.
• Participate in training sessions to enhance product knowledge and communication skills.

Skills

Communication skills

Fast-paced

BPO knowledge

Customer service principles

Education

SSC or HSC

Job description

We are seeking a motivated and enthusiastic Tele Caller to join our team in Maharashtra. As a Tele Caller, you will be responsible for engaging with customers over the phone, providing information about our services, and assisting with inquiries. This role is crucial in maintaining customer satisfaction and driving sales through effective communication.

Key Responsibilities:

• Conduct outbound calls to potential and existing customers to promote our services.
• Provide accurate information and answer queries regarding our offerings.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in our database.
• Collaborate with team members to achieve sales targets and improve customer service.
• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of BPO and voice processes.
• Familiarity with customer service principles.
• Educational qualifications such as SSC or HSC are preferred.

If you are passionate about customer service and have a knack for communication, we encourage you to apply for this exciting opportunity as a Tele Caller. Join us in delivering exceptional service and making a difference in our customers' experiences.