telecaller

JM Financial Services Ltd.; Dewas; On-site; INR 201,000 - 268,000; Full time

Job summary

JM Financial Services Ltd. in Dewas invites applications for a Telecaller to join our sales and customer engagement team. You will make outbound calls, promote products, and document client interactions.

The ideal candidate has a high school diploma, strong verbal skills in Hindi and English, and experience with CRM software and MS Office to hit weekly and monthly targets.

Ability to work independently or in a team, handle objections, and provide customer solutions will be highly regarded.

Qualifications

• High school diploma or equivalent required.
• Proven telecaller experience in sales preferred.
• Strong communication and persuasion skills.
• Ability to use CRM and MS Office.

Responsibilities

• Make outbound calls to prospective customers to promote our products and services.
• Maintain a detailed record of interactions and transactions with clients.
• Respond to inquiries and provide accurate information regarding our offerings.
• Identify and qualify new sales leads through effective questioning techniques.
• Achieve weekly and monthly targets set by the management.
• Follow up with potential customers to uncover their needs and concerns.
• Assist in the development of marketing strategies to enhance customer engagement.
• Provide excellent customer service and resolve issues promptly and efficiently.
• Collaborate with team members to share insights and improve processes.
• Continuously update your knowledge on product offerings and market trends.

Skills

Verbal communication

Persuasive speaking

Interpersonal skills

Time management

CRM proficiency

Microsoft Office

Teamwork

Independent work

Hindi & English fluency

Education

High school diploma

Relevant field education (bonus)

Tools

CRM software

Microsoft Office

Job description

Job Description: Telecaller in Dewas

We are seeking an enthusiastic and dedicated Telecaller to join our dynamic team in Dewas. In this role, you will play a vital part in driving our sales and customer engagement efforts, connecting with potential clients and cultivating lasting relationships. As a Telecaller, your communication skills and persuasive abilities will be integral to enhancing our brand presence and achieving organizational goals.

Responsibilities:

• Make outbound calls to prospective customers to promote our products and services.
• Maintain a detailed record of interactions and transactions with clients.
• Respond to inquiries and provide accurate information regarding our offerings.
• Identify and qualify new sales leads through effective questioning techniques.
• Achieve weekly and monthly targets set by the management.
• Follow up with potential customers to uncover their needs and concerns.
• Assist in the development of marketing strategies to enhance customer engagement.
• Provide excellent customer service and resolve issues promptly and efficiently.
• Collaborate with team members to share insights and improve processes.
• Continuously update your knowledge on product offerings and market trends.

Requirements:

• High school diploma or equivalent; further education in a relevant field is a plus.
• Proven experience as a telecaller or similar role in a sales environment.
• Strong verbal communication skills with a persuasive speaking style.
• Ability to handle objections and provide solutions effectively.
• Excellent time management skills and the ability to multi-task.
• Proficient in using CRM software and Microsoft Office Suite.
• Good interpersonal skills with a customer-oriented attitude.
• Ability to work independently as well as in a team setting.
• Fluency in Hindi and English; knowledge of local dialects is an advantage.
• Positive attitude and a strong desire to succeed in a sales-driven environment.