Telecaller

Gauranga Study Abroad Consultants Pvt Ltd; Delhi; On-site; INR 201,000 - 312,000; Full time

Job summary

Gauranga Study Abroad Consultants Pvt Ltd in Delhi seeks a female Academic Counsellor responsible for guiding students, handling enquiries, and supporting admissions. Strong communication in English and Hindi is essential, along with basic backend/documentation tasks.

You will manage inbound/outbound calls, convert leads through counselling and sales coordination, maintain records, and coordinate with backend teams to process applications.

Qualifications

• Female candidates only.
• 6+ months experience in sales/academic counselling/telecalling.
• Strong English and Hindi communication skills.
• Comfortable with calling, counselling and closing leads.
• Basic computer skills: MS Word, Excel, Email

Responsibilities

• Counsel students regarding academic courses and admission processes
• Handle inbound and outbound calls with prospective students
• Convert enquiries into admissions through effective counselling
• Follow up with leads and maintain proper communication
• Work towards achieving weekly and monthly targets
• Maintain and update student records, follow-ups and documentation
• Coordinate with backend teams for application and document processing
• Provide accurate information related to eligibility, courses and procedures

Skills

Communication skills

Lead conversion

Sales coordination

Documentation basics

English & Hindi fluency

Education

Graduation in any discipline

Tools

MS Word

Excel

Email

Job description

ABOUT THE ROLE

We are looking for the female Academic Counsellor who will be responsible for counselling students, handling enquiries, and supporting the admission process. The role requires strong communication skills, basic backend knowledge, and the ability to convert leads through effective counselling and sales coordination.

JOB RESPONSIBILITIES

• Counsel students regarding academic courses and admission processes
• Handle inbound and outbound calls with prospective students
• Convert enquiries into admissions through effective counselling
• Follow up with leads and maintain proper communication
• Work towards achieving weekly and monthly targets
• Maintain and update student records, follow-ups, and documentation
• Coordinate with backend teams for application and document processing
• Provide accurate information related to eligibility, courses, and procedures

REQUIRED SKILLS & ELIGIBILITY

• Female candidates only
• Minimum 6 months experience in sales / academic counselling / telecalling
• Basic backend knowledge (data entry, documentation, follow-ups)
• Good communication skills in English and Hindi
• Comfortable with calling, counselling, and closing leads
• Basic computer knowledge (MS Word, Excel, Email)
• Target-oriented and result-driven mindset

EDUCATIONAL QUALIFICATION

Graduation in any discipline (Preferred)

Working Hours: Day Shift (10:00 AM 7:00 PM)