telecaller

Four space; Coimbatore District; On-site; INR 156,000 - 246,000; Full time

Job summary

Four Space is hiring a full-time telecaller for on-site work in Bengaluru. You will handle inbound and outbound calls, provide product/service information, and respond to customer queries in a clear and courteous manner.

You will maintain call records, follow up on leads, update customer details, and escalate complex issues as needed. The role requires meeting call targets, following scripts, and coordinating with sales to drive conversions while upholding privacy guidelines.

Qualifications

• Excellent verbal communication and active listening over the phone.
• Basic computer literacy with CRM/call management tools, email, and spreadsheets.
• Customer service skills such as problem-solving, empathy, patience, and handling objections.
• Strong time management to handle high call volumes and meet targets.
• Fluency in English and at least one regional language (Kannada or Hindi) common in Bengaluru.
• Positive attitude, willingness to learn, and teamwork.
• Experience in telecalling or sales is beneficial but not required; entry-level welcome.
• Minimum high school diploma or equivalent; further education is an advantage.

Responsibilities

• Handle inbound and outbound calls to prospective and existing customers.
• Provide information about products or services and respond to queries clearly.
• Maintain call records and update customer details in the system.
• Follow up on leads and escalate complex issues to the appropriate team.
• Meet daily targets and adhere to scripts and quality standards.
• Coordinate with sales or service teams to support conversions and customer satisfaction.

Skills

Verbal communication

CRM tools

Customer service

Time management

English proficiency

Regional language knowledge

Education

High School Diploma

Tools

CRM / Call management tools

Job description

Company Description

Four Space is a growing organization focused on delivering reliable, customer-centered services and solutions. The company values clear communication, professionalism, and strong relationships with its clients and partners. Team members are encouraged to take ownership of their work, collaborate effectively, and contribute ideas to improve processes. Four Space offers opportunities to learn, develop skills, and build a long-term career in a supportive environment. The company is committed to maintaining an inclusive workplace where all employees are respected and treated fairly.

Role Description

This is a full-time, on-site telecaller role based in Bengaluru. The telecaller will handle inbound and outbound calls to prospective and existing customers, provide information about products or services, and respond to queries in a clear and courteous manner. Day-to-day responsibilities include maintaining call records, following up on leads, updating customer details in the system, and escalating complex issues to the appropriate team members when needed. The role also involves meeting call targets, adhering to call scripts and quality standards, and coordinating with sales or service teams to support conversions and customer satisfaction. The telecaller is expected to maintain a professional demeanor, respect privacy and data protection guidelines, and represent Four Space positively on every call.

Qualifications

• Candidates should possess strong verbal communication and active listening skills, with the ability to speak clearly and confidently over the phone.


• Candidates should possess basic computer literacy, including using CRM or call management tools, email, and spreadsheets for recording and tracking customer interactions.


• Candidates should possess customer service abilities such as problem-solving, empathy, patience, and handling objections or complaints professionally.


• Candidates should possess time management and organizational skills to manage high call volumes, follow up on leads, and meet daily and weekly targets.


• Candidates should possess proficiency in English and at least one additional regional language commonly used in Bengaluru (such as Kannada or Hindi).


• Candidates should possess a positive attitude, willingness to learn, and the ability to work collaboratively with colleagues and supervisors.


• Prior experience in telecalling, customer support, or sales (voice process) is beneficial but not mandatory; entry-level candidates with strong communication skills are encouraged to apply.


• A minimum of a high school diploma or equivalent qualification is required; further education in business, communications, or a related field is an advantage.