Tellecaller Executive

Safearth Clean Technologies; New Delhi, Bengaluru; Sur place; INR 167 000 - 246 000; Plein temps

Résumé du poste

Safearth Clean Technologies is hiring a Telecaller executive to join our team in Delhi and Bangalore. The role centers on making outbound calls to promote services, handling inbound inquiries, and maintaining accurate customer records using our CRM tools.

You will follow up on leads, work toward daily and monthly targets, and build strong client relationships while collaborating with sales and service teams to address customer needs.

Qualifications

• Excellent verbal communication in English/Hindi/regional language.
• Strong persuasion and negotiation abilities.
• Active listening and problem-solving skills.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to work independently and as part of a team.
• Time management and organizational skills.

Responsabilités

• Make outbound calls to prospective customers to promote services.
• Handle inbound calls, address customer inquiries, and provide accurate information.
• Maintain customer records by updating databases with call details and outcomes.
• Follow up on leads generated through marketing campaigns or referrals.
• Achieve daily/weekly/monthly call and conversion targets.
• Build and maintain positive relationships with clients
• Escalate complex queries to the appropriate department when necessary.
• Provide feedback to the team on customer needs, issues, and trends.

Connaissances

Excellent verbal communication

Persuasion & negotiation

Active listening

Time management

Independent & team player

Organizational skills

Basic computer knowledge

Formation

High School Diploma or equivalent

Graduation preferred

Outils

CRM software

MS Office

Dialer system

Description du poste

Great opportunity to SafEarth join as a Telecaller executive for the Bangalore and Delhi Location, We are seeking a motivated and customer-focused Tele caller to join our team. The role involves handling outbound and inbound calls, engaging with potential and existing customers, and supporting sales and service functions through effective communication.

Key Responsibilities

• Make outbound calls to prospective customers to promote services.
• Handle inbound calls, address customer inquiries, and provide accurate information.
• Maintain customer records by updating databases with call details and outcomes.
• Follow up on leads generated through marketing campaigns or referrals.
• Achieve daily/weekly/monthly call and conversion targets.
• Build and maintain positive relationships with clients
• Escalate complex queries to the appropriate department when necessary.
• Provide feedback to the team on customer needs, issues, and trends.

Required Skills

• Excellent verbal communication skills in [English/Hindi/regional language].
• Strong persuasion and negotiation abilities.
• Active listening and problem-solving skills.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to work independently and as part of a team.
• Time management and organizational skills.

Qualifications

• Minimum: High School/Diploma (Graduation preferred).
• Prior experience in telecalling, customer service, or sales is an advantage ,and experience in solar related companies

Why Join Us?

• Opportunity to grow in a fast-paced environment.
• Supportive team culture