Tele Sales Executive/Customer Support Executive/Voice Process BY Apr

NoBroker; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NoBroker in Bengaluru, India, is seeking a customer service associate to handle inquiries across phone, email, and chat, resolve issues promptly, and ensure outstanding service. You will engage with customers to understand their needs and provide effective solutions.

You will identify cross-sell opportunities, maintain detailed CRM records, and collaborate with the team to improve overall customer experience.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve issues promptly and efficiently.
• Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions.
• Identify opportunities for cross-selling and upselling products or services to existing customers.
• Maintain accurate records of all interactions with customers using CRM software.

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve issues promptly and efficiently.
• Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions.
• Identify opportunities for cross-selling and upselling products or services to existing customers.
• Maintain accurate records of all interactions with customers using CRM software.