Telecalling Executive

Policybazaar; Gurugram District; On-site; INR 167,000 - 312,000; Full time

Job summary

Policybazaar is seeking a goal-driven Telecalling Executive to connect with potential customers, explain offerings, and drive sales or lead conversions. You will handle outbound calls, address inquiries, and maintain accurate logs in the CRM.

Ideal candidates have a high school diploma or bachelor’s degree, strong English communication, and familiarity with CRM tools. Prior telecalling or customer support experience is preferred, with the ability to stay persistent under target pressure.

Qualifications

• Outbound calling to promote products or generate leads.
• Explain features, benefits, pricing and terms clearly.
• Maintain accurate CRM logs and follow up on leads.
• Meet weekly and monthly targets for call volume and revenue.
• Excellent communication and listening in English.

Responsibilities

• Call potential and existing customers to promote products or generate leads.
• Understand customer needs and guide to suitable offerings.
• Explain pricing and terms clearly to customers.
• Address objections and build rapport with customers.
• Maintain updated call records in the CRM.
• Follow up on warm leads and schedule appointments.
• Meet or exceed targets for call volume and conversions.

Skills

Verbal communication

Active listening

CRM familiarity

Computer literacy

English language

Regional language knowledge

Education

High school diploma or Bachelor's degree

Tools

CRM tools

Database management

Job description

Role Summary We are looking for a goal-driven Telecalling Executive to connect with potential customers, explain our offerings, and drive sales or lead conversions. You will be responsible for outbound calls, addressing customer inquiries, and maintaining accurate interaction logs.

Role & Responsibilities

• Call potential and existing customers using a given database to promote products/services or generate qualified leads.
• Understand customer needs and guide them toward the most suitable offerings or solutions.
• Explain features, benefits, pricing, and key terms clearly to prospective buyers.
• Address objections, answer queries professionally, and build strong customer rapport.
• Maintain complete and updated call records, status updates, and customer feedback in the CRM/system.
• Follow up on warm leads and schedule appointments or callbacks as needed.
• Meet or exceed weekly and monthly targets for call volume, conversion rates, and revenue generation.

Preferred Candidate Profile

• High school diploma or Bachelor's degree in any field.
• Prior experience as a Tele calling Executive, Telemarketing Agent, or Customer Support Specialist is preferred.
• Strong verbal communication and active listening skills in English and relevant regional languages.
• Ability to handle rejections calmly and stay persistent under target pressure.
• Basic computer skills and familiarity with CRM tools or database management.