Walk-in | Telecalling Executive

Marc Laboratories; Lucknow; On-site; INR 167,000 - 246,000; Full time

Job summary

Marc Laboratories in Lucknow is seeking a confident Telecaller to handle customer calls, generate leads, explain products, and support sales activities. The ideal candidate will possess excellent communication skills and a customer-first approach.

The role requires outbound and inbound calling, lead qualification, and consistent follow-up to achieve daily, weekly, and monthly targets. Knowledge of CRM systems and data-entry is a plus; based in Lucknow, this is a full-time on-site position.

Qualifications

• Excellent verbal communication and clear pronunciation are essential.
• Ability to handle customer questions, objections and negotiate effectively.
• Comfort with reporting and maintaining CRM records and data accuracy.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Handle incoming customer calls and enquiries professionally.
• Explain products, services, offers, and features to customers.
• Generate and qualify leads through telephone calls.
• Follow up with interested customers and potential leads.
• Maintain accurate records of calls, customer details, and follow-ups.
• Handle customer questions and objections effectively.
• Achieve assigned daily, weekly, and monthly calling targets.
• Convert qualified leads into successful sales or appointments.
• Maintain good relationships with existing and prospective customers.
• Update customer information in CRM or company databases.
• Coordinate with the sales and marketing teams.
• Provide regular reports on calls, leads, follow-ups, and conversions.
• Collect customer feedback and communicate it to the relevant team.
• Follow company communication and customer-service guidelines.

Skills

Verbal communication

Pronunciation

Listening skills

Persuasive speaking

Customer handling

Negotiation basics

Follow-up skills

Target oriented

CRM proficiency

Data entry

Time management

Patience

Job description

Job Summary

We are looking for a confident and enthusiastic Telecaller to handle customer calls, generate leads, explain products or services, follow up with prospective customers, and support sales activities. The ideal candidate should have excellent communication skills and a positive, customer-focused approach.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Handle incoming customer calls and enquiries professionally.
• Explain products, services, offers, and features to customers.
• Generate and qualify leads through telephone calls.
• Follow up with interested customers and potential leads.
• Maintain accurate records of calls, customer details, and follow-ups.
• Handle customer questions and objections effectively.
• Achieve assigned daily, weekly, and monthly calling targets.
• Convert qualified leads into successful sales or appointments.
• Maintain good relationships with existing and prospective customers.
• Update customer information in CRM or company databases.
• Coordinate with the sales and marketing teams.
• Provide regular reports on calls, leads, follow-ups, and conversions.
• Collect customer feedback and communicate it to the relevant team.
• Follow company communication and customer-service guidelines.

Required Skills

• Excellent verbal communication skills.
• Clear pronunciation and confident speaking ability.
• Good listening and interpersonal skills.
• Persuasive and convincing communication.
• Customer handling and objection-handling skills.
• Basic sales and negotiation skills.
• Good follow-up skills.
• Target-oriented approach.
• Basic computer and data-entry knowledge.
• Ability to maintain CRM records.
• Positive attitude and patience.
• Good time-management skills.