Tele Sales Executive

Navjivan Luxury Cars; Surat; On-site; INR 180,000 - 300,000; Full time

Job summary

Navjivan Luxury Cars is seeking a Tele Sales Executive to handle customer enquiries and leads via telephone. You will generate appointments, follow up on prospects, and assist the Sales Team in converting leads into showroom visits, test drives, and retail sales.

The role requires strong communication, customer-handling skills, and familiarity with CRM/DMS. You will coordinate with Sales Consultants and maintain accurate CRM records to support monthly targets.

Qualifications

• Excellent communication and convincing skills.
• Customer-handling ability is essential.
• Familiarity with CRM/DMS and MS Office is preferred.

Responsibilities

• Make outbound calls to new and existing customer leads.
• Attend and respond to inbound customer enquiries.
• Follow up regularly on enquiries, leads, quotations, and pending customers.
• Explain vehicle models, features, offers, finance, and exchange options to customers.
• Generate showroom visit and test-drive appointments.
• Coordinate with Product Specialists/Sales Consultants for customer appointments.
• Maintain accurate records of calls, customer requirements, follow-ups, and lead status in CRM/DMS.
• Ensure timely follow-up on all assigned leads.
• Identify customer requirements and pass qualified leads to the Sales Team.
• Follow up with customers after showroom visits and test drives.
• Support the Sales Team in lead conversion and achieving monthly targets.
• Make follow-up calls for lost, old, and inactive enquiries to generate fresh opportunities.
• Maintain professional communication and provide a positive customer experience.
• Prepare daily/weekly calling and lead follow-up reports as required by management.

Skills

Communication

Customer handling

Automobile knowledge

Follow-up

CRM/DMS

Target oriented

Telephone etiquette

Objection handling

Job description

Designation: Tele Sales Executive
Department: Sales
Reporting To: Sales Manager / Sales Head

Job Purpose

To handle customer enquiries and leads through telephone calls, generate appointments, follow up with prospective customers, and support the Sales Team in converting leads into showroom visits, test drives, and retail sales.

Key Responsibilities

• Make outbound calls to new and existing customer leads.
• Attend and respond to inbound customer enquiries.
• Follow up regularly on enquiries, leads, quotations, and pending customers.
• Explain vehicle models, features, offers, finance, and exchange options to customers.
• Generate showroom visit and test-drive appointments.
• Coordinate with Product Specialists/Sales Consultants for customer appointments.
• Maintain accurate records of calls, customer requirements, follow-ups, and lead status in CRM/DMS.
• Ensure timely follow-up on all assigned leads.
• Identify customer requirements and pass qualified leads to the Sales Team.
• Follow up with customers after showroom visits and test drives.
• Support the Sales Team in lead conversion and achieving monthly targets.
• Make follow-up calls for lost, old, and inactive enquiries to generate fresh opportunities.
• Maintain professional communication and provide a positive customer experience.
• Prepare daily/weekly calling and lead follow-up reports as required by management.

Required Skills

• Good communication and convincing skills
• Customer-handling ability
• Basic knowledge of automobile products
• Good follow-up skills
• Comfortable working with CRM/DMS and MS Office
• Target-oriented approach
• Good telephone etiquette
• Ability to handle customer objections professionally