Tele Sales Executive

CIEL HR; Dadri; On-site; INR 250,000 - 450,000; Full time

Job summary

CIEL HR is seeking an outbound telecalling professional in Uttar Pradesh, Dadri to cross-sell loan products. You will clearly explain features, guide applicants through the onboarding process, and strive to meet aggressive call metrics.

Strong verbal communication, Excel proficiency, and a proven sales mindset are required. Experience in fintech or NBFC sectors is preferred, with CRM/dialer familiarity as a plus.

Qualifications

• Graduate with relevant education background.
• Strong verbal communication and persuasive skills.
• Experience in outbound telecalling/sales, preferably fintech or financial services.

Responsibilities

• Conduct outbound calls to prospects to cross-sell loan products.
• Explain product features, eligibility and benefits clearly.
• Drive product adoption through guided application/onboarding.
• Meet and exceed daily/weekly/monthly calling metrics.
• Maintain accurate call records in CRM/Excel trackers.
• Handle objections and escalate complex cases as needed.
• Follow up with warm leads to maximize conversion.
• Provide regular reporting on call performance and pipeline trends.
• Collaborate with Credit Risk and Product teams to relay feedback.

Skills

Verbal communication

Excel skills

Sales mindset

Product understanding

Education

Graduate

Tools

CRM systems

Dialer software

Job description

Key Responsibilities

Conduct outbound calls to prospects/leads to cross-sell loan products (e.g., Micro-Credit, Flexi Loan, EWA, and related offerings)

• Clearly explain product features, eligibility, and benefits to build customer awareness and interest
• Drive product adoption by guiding prospects through the application/onboarding process
• Meet and exceed daily/weekly/monthly calling metrics, including: Number of calls made Connection rate Conversion rate (lead to application, application to disbursal)
• Maintain accurate and up-to-date records of calls, lead status, and customer interactions in CRM/Excel trackers
• Handle prospect objections and queries professionally, escalating complex cases as needed
• Follow up systematically with warm/interested leads to maximize conversion

Ensure calls are conducted in compliance with internal quality and regulatory guidelines (no misrepresentation of product terms, mandatory disclosures, etc.)

• Provide regular reporting on call performance, pipeline status, and conversion trends to the Team Lead

Collaborate with the Credit Risk and Product teams to relay customer feedback and market insights

Required Qualifications & Skills

Education: Graduate (any discipline)

Experience: 23 years of outbound telecalling/sales experience, preferably within a fintech, NBFC, or financial services organization

Communication: Strong verbal communication skills; ability to explain financial products clearly and persuasively

Excel Skills: Proficiency in MS Excel (data entry, basic formulas, pivot tables, tracking dashboards) for maintaining call logs and performance trackers

Sales Orientation: Demonstrated ability to meet targets in a metrics-driven outbound calling environment

Product Aptitude: Ability to quickly learn and articulate loan product features, eligibility criteria, and terms

Other: Comfortable working with CRM/dialer systems; basic understanding of lending/credit concepts is a plus