Telecalling Executive

Mayur Deep Ornaments; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Mayur Deep Ornaments in Pune is seeking an experienced telesales professional to engage customers who showed interest in personal loans, explain product details, and guide them through eligibility and the loan process.

The role emphasizes follow-ups, resolving basic issues, CRM record-keeping, meeting daily/weekly targets, and delivering a professional customer experience throughout the application journey.

Qualifications

• 13 years of experience in telecalling, telesales, customer support, inside sales or lending/fintech/banking
• Freshers with good communication skills and a strong sales orientation may also be considered
• Good verbal communication skills in English and Hindi; Marathi would be an advantage
• Should have a sales-oriented and target-driven approach

Responsibilities

• Call and engage with customers who have visited our website/app/loan portal and shown interest in a personal loan
• Understand the customer's requirement and explain the loan product, eligibility, process and key terms clearly
• Follow up with customers who have started but not completed their loan application
• Identify where customers are getting stuck in the application journey and assist them in completing the process
• Help customers with basic issues related to: loan application, KYC/document submission, bank account verification, eligibility/application status, digital application process
• Proactively follow up with eligible customers to improve lead-to-application and application-to-disbursal conversion
• Maintain regular follow-ups with leads through calls and appropriate digital communication
• Handle inbound customer calls and resolve basic queries professionally
• Explain loan-related information accurately without making misleading commitments or representations
• Coordinate with internal operations/credit/customer support teams whenever an issue requires escalation
• Maintain accurate records of calls, follow-ups, customer responses and lead status in the CRM/system
• Meet assigned daily/weekly/monthly calling and conversion targets
• Re-engage customers who previously showed interest but did not complete their loan journey
• Provide a positive and professional customer experience throughout the application process
• Follow all company policies, regulatory requirements and responsible lending/customer communication guidelines

Skills

English communication

Hindi communication

Marathi advantage

Sales oriented

CRM familiarity

Telephone skills

Problem solving

Tools

CRM software

Job description

Key Responsibilities

• Call and engage with customers who have visited our website/app/loan portal and shown interest in a personal loan.
• Understand the customer's requirement and explain the loan product, eligibility, process and key terms clearly.
• Follow up with customers who have started but not completed their loan application.
• Identify where customers are getting stuck in the application journey and assist them in completing the process.
• Help customers with basic issues related to:
  • Loan application
  • KYC/document submission
  • Bank account verification
  • Eligibility/application status
  • Digital application process
• Proactively follow up with eligible customers to improve lead-to-application and application-to-disbursal conversion.
• Maintain regular follow-ups with leads through calls and appropriate digital communication.
• Handle inbound customer calls and resolve basic queries professionally.
• Explain loan-related information accurately without making misleading commitments or representations.
• Coordinate with internal operations/credit/customer support teams whenever an issue requires escalation.
• Maintain accurate records of calls, follow-ups, customer responses and lead status in the CRM/system.
• Meet assigned daily/weekly/monthly calling and conversion targets.
• Re-engage customers who previously showed interest but did not complete their loan journey.
• Provide a positive and professional customer experience throughout the application process.
• Follow all company policies, regulatory requirements and responsible lending/customer communication guidelines.

Candidate Profile

• 13 years of experience in telecalling, telesales, customer support, inside sales or preferably lending/fintech/NBFC/banking.
• Freshers with good communication skills and a strong sales orientation may also be considered.
• Good verbal communication skills in English and Hindi; Marathi would be an advantage.
• Comfortable speaking with customers over the phone for extended periods.
• Should have a sales-oriented and target-driven approach.
• Good listening and problem-solving skills.
• Should be patient and capable of handling customers who are confused, hesitant or facing difficulties during the application process.
• Basic computer skills and familiarity with CRM/lead-management systems.
• Prior experience with personal loans, digital lending or financial products will be preferred.