TeleSales Executive

Alpha Rupee; Bangalore Rural; On-site; INR 300,000 - 550,000; Full time

Job summary

Alpha Rupee, based in Bangalore, is hiring Telesales Executives (Inbound/Outbound) to join the sales team. This is a 100% Work from Office role, with a primary focus on closing loan applications and meeting daily calling targets.

You will maintain impeccable data discipline in our CRM and contribute to revenue through effective lead conversion. The role requires 2-3 years of tele-calling or sales experience in digital lending or NBFCs, with fluency in English and Hindi.

Qualifications

• 2-3 years of hands-on tele-calling (outbound) or sales experience in digital lending, NBFCs or retail banking.

Responsibilities

• Close allocated leads and guide applicants through the final disbursement funnel.
• Address customer queries about interest rates, processing fees, tenure, and documentation.
• Execute outbound campaigns to cross-sell or renew loans for existing high-value borrowers.
• Strictly follow standard pitches while actively listening to counter hesitation.
• Meet daily targets for Talk Time, connected calls, and leads touched.
• Maintain real-time CRM hygiene with accurate dispositions and notes after every call.
• Monitor your daily and monthly conversion from lead to loan disbursement.
• Keep a tight follow-up pipeline to avoid dropped leads or missed callbacks.

Skills

Tele sales

Lead conversion

CRM hygiene

English proficiency

Hindi proficiency

Kannada/Tamil/Telugu advantage

Job description

Role Overview

We are a digital lending platform based in Bangalore. We are seeking high-energy, execution-focused Telesales(Inbound/Outbound) Executives to join our sales team. This is a 100% Work from Office (WFO) role. As an individual contributor, your primary focus will be closing loan applications, meeting daily calling targets, and maintaining impeccable data discipline within our systems.

Key Responsibilities

1. Core Sales & Loan Conversion

• Close Allocated Leads: Call digital loan applicants and guide them through the final stages of the disbursement funnel.
• Handle Customer Objections: Effectively address customer queries regarding interest rates, processing fees, tenure, and documentation.
• Drive Customer Retention: Execute outbound campaigns to cross-sell or renew loans for existing high-value borrowers.
• Script Adherence: Strictly follow standard operating pitches while utilizing active listening to counter customer hesitation.

2. Metric Tracking & Pipeline Maintenance

• Hit Activity Goals: Meet daily individual targets for Talk Time, Number of Connected Calls, and Daily Leads Touched.
• Maintain CRM Hygiene: Update the CRM in real-time with accurate disposition codes and detailed customer notes after every call.
• Track Personal Funnel: Monitor your own daily and monthly conversion percentages from raw lead allocation to final loan disbursement.
• Follow-up Discipline: Manage a tight follow-up pipeline to ensure zero dropped leads or missed callbacks.

Required Qualifications

• Experience: 2-3 years of hands-on experience as a tele-calling(outbound) agent or sales executive in digital lending, NBFCs or retail banking.
• Core Selling Skills: Proven history of achieving or exceeding individual monthly targets for loan disbursements, insurance, or credit cards.
• Metric Orientation: Deep familiarity with basic call center performance metrics (AHT, Contact Rate, Conversion Rates).
• Language Proficiency: Fluency in English and Hindi is required. Fluency in Kannada, Tamil, or Telugu is a distinct advantage.
• Work Mode: 100% Work from Office (WFO) at our Bangalore office.