Tele Marketing Executive

B. U. Bhandari Mercedes-Benz; Maharashtra; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Statutory

Mediclaim

Incentive

Job summary

B. U. Bhandari Mercedes-Benz in Maharashtra is seeking a Tele Caller/Customer Relationship Executive in Marketing to engage prospects and qualify leads for New Car Sales through outbound calls.

You will follow up with potential buyers, update lead statuses in the CRM, and coordinate with Sales and Marketing for timely actions. The role emphasizes customer retention, event invites, and performance reporting.

Qualifications

• Good communication in English, Hindi and Marathi.
• Strong customer handling, communication and follow-up skills.
• Basic knowledge of MS Excel and CRM systems.
• Ability to understand customer requirements and qualify leads effectively.
• Prior experience in luxury brands or premium customer-facing industries preferred.

Responsibilities

• Make outbound calls to leads generated through various marketing activities for New Car Sales.
• Contact and qualify marketing-generated leads and understand customer requirements and purchase intent.
• Conduct regular follow-ups with prospective customers and update the lead status.
• Generate and share qualified leads with the Sales team for further action.
• Conduct customer retention and engagement calling as per dealership campaigns and requirements.
• Invite customers for dealership events, promotional activities, launches, and other marketing initiatives.
• Maintain accurate calling records, customer responses, and lead status in the assigned CRM or reporting system.
• Coordinate with the Sales and Marketing teams to ensure timely follow-up on qualified leads.
• Achieve assigned daily calling, connected-call, qualified-lead, and event confirmation targets.
• Share daily and weekly calling performance reports with the reporting manager.

Skills

English

Hindi

Marathi

Customer handling

Follow-up

Communication

Tools

MS Excel

CRM systems

Job description

Key Responsibilities

• Make outbound calls to leads generated through various marketing activities and campaigns for New Car Sales.
• Contact and qualify marketing-generated leads and understand customer requirements and purchase intent.
• Conduct regular follow-ups with prospective customers and update the lead status.
• Generate and share qualified leads with the Sales team for further action.
• Conduct customer retention and engagement calling as per dealership campaigns and requirements.
• Invite customers for dealership events, promotional activities, launches, and other marketing initiatives.
• Maintain accurate calling records, customer responses, and lead status in the assigned CRM or reporting system.
• Coordinate with the Sales and Marketing teams to ensure timely follow-up on qualified leads.
• Achieve assigned daily calling, connected-call, qualified-lead, and event confirmation targets.
• Share daily and weekly calling performance reports with the reporting manager.

Designation

Tele Caller / Customer Relationship Executive (CRE)

Department

Marketing

Reporting To

Marketing Executive

Key Responsibilities

• Make outbound calls to leads generated through various marketing activities and campaigns for New Car Sales.
• Contact and qualify marketing-generated leads and understand customer requirements and purchase intent.
• Conduct regular follow-ups with prospective customers and update the lead status.
• Generate and share qualified leads with the Sales team for further action.
• Conduct customer retention and engagement calling as per dealership campaigns and requirements.
• Invite customers for dealership events, promotional activities, launches, and other marketing initiatives.
• Maintain accurate calling records, customer responses, and lead status in the assigned CRM or reporting system.
• Coordinate with the Sales and Marketing teams to ensure timely follow-up on qualified leads.
• Achieve assigned daily calling, connected-call, qualified-lead, and event confirmation targets.
• Share daily and weekly calling performance reports with the reporting manager.

Requirements

Skills & Requirements

• Good communication skills in English, Hindi and Marathi.
• Strong customer handling, communication, and follow-up skills.
• Basic knowledge of MS Excel and CRM systems.
• Ability to understand customer requirements and qualify leads effectively.
• Ability to achieve assigned calling and performance targets.
• Prior experience in luxury brands, premium automobiles, real estate, or other premium customer-facing industries will be preferred.

Benefits

• Statutory
• Mediclaim
• Incentive