Customer Relationship Executive

Ganganagar Vehicles Pvt. Ltd.; Jaipur; On-site; INR 156,000 - 246,000; Full time

Benefits offered by this job

Fixed salary with performance-based in

Career growth opportunities within the

On-the-job training and skill

Friendly and professional work

Employee recognition and performance

Leaves and statutory benefits as per

Job summary

Ganganagar Vehicles Pvt. Ltd. Jaipur invites a results-focused telecalling professional to join our customer service team.

You will make outbound and inbound calls, follow up on leads, explain the vehicle scrapping process, maintain CRM records, and coordinate with documentation, logistics and operations for smooth procurement. The role targets daily and monthly calling and conversion goals. Ideal candidates have 1–3 years in telecalling or sales support, strong Hindi communication with basic

Qualifications

• 1-3 years of experience in telecalling, customer service, CRM, or sales support.
• Strong communication skills in Hindi; basic English proficiency
• Comfortable making a high volume of customer calls.
• Basic knowledge of MS Excel and CRM software.
• Customer-focused with good persuasion and follow-up skills.
• Ability to work in a target-driven environment.
• Experience in automobile or dealership industry will be an advantage.

Responsibilities

• Make outbound and inbound calls to prospective customers.
• Follow up on leads generated through various channels.
• Explain the vehicle scrapping process and address customer queries.
• Maintain accurate customer records and update CRM regularly.
• Coordinate with documentation, logistics, and operations teams for smooth vehicle procurement.
• Achieve daily and monthly calling and conversion targets.
• Handle customer concerns and ensure timely resolution.
• Prepare basic reports on lead status and conversions.

Skills

Telecalling

Customer service

CRM

Sales support

Hindi

English basics

High-volume calling

Persuasion

Follow-up

Target-driven

MS Excel

Job description

Role & Responsibilities

• Make outbound and inbound calls to prospective customers.
• Follow up on leads generated through various channels.
• Explain the vehicle scrapping process and address customer queries.
• Maintain accurate customer records and update CRM regularly.
• Coordinate with documentation, logistics, and operations teams for smooth vehicle procurement.
• Achieve daily and monthly calling and conversion targets.
• Handle customer concerns and ensure timely resolution.
• Prepare basic reports on lead status and conversions.

Preferred Candidate Profile

• 1-3 years of experience in telecalling, customer service, CRM, or sales support.
• Strong communication skills in Hindi; basic English proficiency
• Comfortable making a high volume of customer calls.
• Basic knowledge of MS Excel and CRM software.
• Customer-focused with good persuasion and follow-up skills.
• Ability to work in a target-driven environment.
• Experience in automobile or dealership industry will be an advantage.

Perks & Benefits

• Fixed salary with performance-based incentives.
• Career growth opportunities within the organization.
• On-the-job training and skill development.
• Friendly and professional work environment.
• Employee recognition and performance rewards.
• Leaves and statutory benefits as per company policy.