Collection Recovery Manager India (Tele calling & Field Collections)

CHARTER; Ernakulam; On-site; INR 700,000 - 1,200,000; Full time

Job summary

CHARTER is seeking an experienced Collection Recovery Manager to lead the setup of its collections operations in India. The successful candidate will oversee tele calling and field collections, establish operational processes, and manage a team focused on achieving collection targets.

The role requires strong leadership in collections, a deep understanding of finance, and the ability to build scalable strategies while maintaining compliance. Ideal for a seasoned professional looking to drive success in a growing environment.

Qualifications

• Proven experience in collections management, including telecalling and field recovery operations.
• Strong understanding of retail lending, unsecured lending, vehicle finance, or credit cards.
• Demonstrated experience in building, managing, and scaling collections teams.

Responsibilities

• Establish and manage end-to-end collections operations.
• Develop collection strategies, workflows, and performance metrics.
• Recruit and lead telecalling teams and field executives.
• Drive collection performance and ensure achievement of targets.
• Monitor portfolio performance and implement process improvements.

Skills

Collections management

Operational planning

Leadership

Stakeholder management

Problem-solving

Education

RA Certification

Job description

Collection Recovery Manager – India

We are looking for an experienced collections professional to lead the setup and expansion of our India collections operations. This is a unique opportunity to build a collections business from the ground up, encompassing both tele calling and field collections capabilities.

The successful candidate will be responsible for establishing operational processes, recruiting and managing telecalling and field collection teams, implementing best practices, and driving collection performance across multiple portfolios. The role requires strong leadership, collections expertise, operational planning skills, and the ability to build scalable recovery strategies while ensuring full compliance with client, company, and regulatory requirements.

Key Responsibilities

• Establish and manage end-to-end collections operations across telecalling and field collections.
• Develop collection strategies, workflows, performance metrics, operational controls, and quality standards.
• Recruit, train, and lead telecalling teams, collection agents, team leaders, and field executives.
• Build and manage a scalable network of field collection resources across multiple geographies.
• Drive collection performance and ensure achievement of client and business targets.
• Manage client relationships and maintain high service delivery standards.
• Monitor portfolio performance, analyze trends, and implement continuous process improvements.
• Work closely with technology and management teams to implement collection systems, reporting frameworks, and automation initiatives.
• Ensure adherence to regulatory guidelines, compliance standards, and ethical collection practices.
• Support marketing and business development initiatives by identifying new opportunities, participating in client engagements and proposals, and helping expand the company's collections services across India.

Requirements

• Proven experience in collections management, including telecalling and field recovery operations.
• Strong understanding of retail lending, unsecured lending, vehicle finance, credit cards, or related collections portfolios.
• Demonstrated experience in building, managing, and scaling collections teams and operations.
• Strong leadership, stakeholder management, and problem-solving skills.
• Experience working with banks, NBFCs, fintechs, collection agencies, or BPO environments will be highly regarded.
• RA Certification is a mandatory requirement.