International Chat Process

WNS; Thane; On-site; INR 250,000 - 400,000; Full time

Job summary

WNS in Thane/Vikhroli, Mumbai, is seeking enthusiastic Customer Service Executives for entry-level, on-site roles. Freshers and candidates with up to 2 years of experience are welcome to apply.

The role involves handling inquiries via phone, email, and chat; resolving issues; maintaining records; and providing product and process information. Rotational shifts and weekly offs are part of the schedule.

Qualifications

• Graduate or undergraduate candidates may apply depending on requirements.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Responsibilities

• Handle inbound/outbound customer interactions via phone, email, chat, or other channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Skills

English communication

MS Office

Problem-solving

Interpersonal skills

Fast-paced adaptability

Customer-centric attitude

Education

Graduate/Undergraduate can apply

Job description

Please note this is for entry level only and it is work from office only

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane/Vikhroli, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and elevate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
• Freshers with strong communication skills are encouraged to apply.

Working Conditions

• Shift: Rotational shifts (if applicable)
• Weekly Off: 2 rotational week off

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization