Tele callers for sales and AMC calls

Makvolt Power Pvt. Ltd.; Mumbai; In loco; INR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

NBG PRINTOGRAPHIC in Mumbai is seeking a dedicated Tele Caller for sales and AMC calls, focusing on outbound outreach to promote printing and bag-making machinery, explaining features, and generating sales leads.

This on-site role requires strong communication, the ability to update CRM records, and coordination with sales and service teams to ensure timely action on customer requests. English and local language proficiency preferred.

Competenze

• Strong telecalling and communication skills.
• Sales and customer relationship capabilities for product sales and AMC renewals.
• Basic computer skills, CRM familiarity, and data entry accuracy.
• On-site work in Mumbai and ability to handle high call volumes.
• English and local language proficiency in Mumbai.

Mansioni

• Make outbound calls to promote printing and bag‑making machinery and generate leads.
• Discuss AMC renewals with existing customers and schedule maintenance visits.
• Maintain call records and update CRM with customer information.
• Coordinate with sales and service teams to ensure timely action.
• Meet daily and monthly call targets and adhere to scripts.

Conoscenze

Telecalling

Communication

Lead generation

CRM usage

Formazione

Higher secondary education

Diploma or degree beneficial

Strumenti

CRM systems

Spreadsheets

Descrizione del lavoro

Company Description

NBG PRINTOGRAPHIC is a manufacturer and exporter of flexo printing machines, web offset printing machines, and paper bag making machines for diverse industrial and packaging applications. The organization operates a modern in-house manufacturing facility equipped with precision CNC machining centers and a CNC Coordinate Measuring Machine (CMM). This advanced infrastructure supports accurate manufacturing and inspection of standardized parts and components, ensuring consistent quality and reliable machine performance. Team members work in a quality-focused environment with exposure to advanced production technologies and global markets. The company values reliability, technical excellence, and long-term customer relationships.

Role Description

This is a full-time, on-site role based in Mumbai for Tele Callers focused on sales and AMC (Annual Maintenance Contract) calls. The role involves making outbound calls to prospective and existing customers to promote printing and bag‑making machinery, explain product features, and generate sales leads. Tele Callers will also contact existing clients to discuss AMC renewals, follow up on service requirements, and support the scheduling of maintenance visits. Daily activities include maintaining call records, updating customer information in the CRM or call logs, and coordinating with the sales and service teams to ensure timely action on customer requests. The role requires consistent achievement of call targets, adherence to call scripts and company guidelines, and delivering professional, customer‑centric communication.

Qualifications

• Strong telecalling and communication skills, including clear speaking, active listening, and professional phone etiquette.
• Sales and customer relationship capabilities, such as lead generation, basic negotiation, and follow‑up management for product sales and AMC renewals.
• Basic computer and documentation skills, including familiarity with CRM systems, spreadsheets, and accurate data entry.
• Service‑orientation with the ability to understand customer needs, handle queries, and escalate technical issues to the appropriate internal teams.
• Ability to work on‑site in Mumbai, manage high call volumes, and meet daily and monthly performance targets.
• Prior experience in telecalling, inside sales, or customer support in manufacturing or industrial products is an advantage.
• Minimum educational qualification at the higher secondary level; a diploma or degree in any discipline is beneficial.
• Comfort in communicating in English and local languages commonly used in Mumbai to engage a wide customer base.