Telecaller

KMN Media LLP; North 24 Parganas District; On-site; INR 167,000 - 279,000; Full time

Job summary

KMN Media LLP is a startup marketing agency based in Rajarhat, India, seeking a full-time Telecaller who will make outbound and receive inbound calls to prospective and existing clients. You will provide information about KMN Media’s services, support lead generation and qualification, and maintain accurate CRM records and follow-up schedules.

The role requires explaining offerings clearly, meeting daily call targets, and collaborating with sales and marketing teams to improve scripts and

Qualifications

• Strong verbal communication and active listening skills with a clear telephone presence.
• Customer service and relationship-building abilities, including handling objections politely.
• Basic computer literacy and familiarity with CRM or call management tools; maintain records.
• Time management and organizational skills for high call volumes and daily targets.
• Ability to explain marketing and SaaS offerings in simple language.
• Prior telecalling, telesales, customer support, or call center experience is advantageous.
• Comfort working in a fast-paced on-site startup environment and collaborating with teams.
• Minimum educational qualification: high school diploma; higher education beneficial.
• Proficiency in English and at least one local/regional language preferred.

Responsibilities

• Make outbound calls to prospective clients and handle inbound inquiries.
• Provide information about KMN Media’s services and support lead generation and qualification.
• Update CRM records and maintain accurate call logs and follow-up schedules.
• Coordinate with sales and marketing teams to share call insights and schedule meetings.
• Help improve calling scripts and strategies based on call outcomes.
• Meet daily and weekly call targets while maintaining professional communication.

Skills

Verbal communication

Customer service

CRM tools

Time management

Explain offerings clearly

Telecalling experience

On-site startup environment

High school diploma

English + local language

Education

High school diploma

Business/Marketing degree beneficial

Tools

CRM / call management tools

Job description

Company Description

KMN Media LLP is a startup marketing agency focused on fixing broken systems and misaligned marketing for early-stage businesses. The team combines AI-powered marketing, digital marketing, business automation, and proprietary SaaS products to help clients achieve predictable, long-term growth. KMN Media works across performance marketing, B2B lead generation, AI automation, CRM implementation, funnel design, and operational consulting as one integrated growth system. The company also builds its own platforms, including RememBro.ai, Vyoma CRM, and HostlyMantra, to solve real problems faced by startups. More than 25 startups in sectors such as education, travel, and FMCG rely on KMN Media for scalable, data-driven marketing infrastructure.

Role Description

This is a full-time, on-site Telecaller role based in Rajarhat. The Telecaller will make outbound and receive inbound calls to prospective and existing clients, provide information about KMN Media’s services, and support lead generation and qualification activities. The role includes explaining offerings clearly, answering questions, updating CRM records, and maintaining accurate call logs and follow-up schedules. The Telecaller will coordinate with the sales and marketing teams to share call insights, schedule meetings, and help improve scripts and calling strategies. The position requires meeting daily and weekly call targets while maintaining professional, courteous communication aligned with the company’s brand and values.

Qualifications

• Strong verbal communication and active listening skills, with a clear and confident telephone presence.
• Customer service and relationship-building abilities, including handling objections and queries politely and effectively.
• Basic computer literacy and familiarity with CRM or call management tools; ability to maintain accurate records and reports.
• Time management and organizational skills to handle high call volumes, follow-up tasks, and daily targets efficiently.
• Ability to understand and explain marketing and SaaS offerings in simple, accessible language.
• Prior experience in telecalling, telesales, customer support, or call center roles is an advantage.
• Comfort working in an on-site, fast-paced startup environment and collaborating with cross-functional teams.
• Minimum educational qualification: high school diploma; higher education in business, marketing, or related fields is beneficial.
• Proficiency in English and at least one local/regional language is preferred.