Builder - Telecalling Retail

Cars24; Gurugram District; On-site; INR 180,000 - 320,000; Full time

Benefits offered by this job

Performance incentives

Career growth

Learning culture

Job summary

Cars24 is seeking an enthusiastic Telecaller to engage with customers, understand their requirements, and drive sales through effective communication. The role requires strong English and Hindi, and a customer-centric approach to convert inquiries into business opportunities.

Responsibilities include handling high call volumes, maintaining CRM records, and meeting daily targets while developing product knowledge of automobiles and ongoing offers.

Qualifications

• Minimum 1 year of experience in outbound sales, inbound sales, telecalling or related roles.
• Undergraduate or Graduate; candidate should not be pursuing regular education.
• Excellent communication and interpersonal skills.
• Ability to handle objections and close sales opportunities.
• Comfortable in a target-driven environment; CRM familiarity preferred.

Responsibilities

• Connect with customers via inbound and outbound calls to understand requirements.
• Provide accurate product information and guide customers toward purchases.
• Convert inquiries into sales opportunities through effective communication.
• Identify upselling and cross-selling opportunities to maximize revenue.
• Maintain records of interactions, follow-ups and sales outcomes.
• Ensure timely completion of tasks and daily targets.

Skills

Outbound sales

Inbound sales

Telecalling

Customer service

CRM experience

Communication skills

Interpersonal skills

Multitasking

Education

Undergraduate or Graduate

Tools

CRM software

Job description

We are looking for an enthusiastic and customer-focused Telecaller to engage with customers, understand their requirements, and drive sales through effective communication. The ideal candidate should possess strong interpersonal skills, a customer-centric approach, and the ability to convert inquiries into successful business opportunities.

Key Responsibilities

Customer Engagement & Sales

• Connect with customers through inbound and outbound calls to understand their requirements.
• Provide accurate information about products and services and guide customers toward suitable purchase decisions.
• Convert customer inquiries into sales opportunities through effective communication and persuasion.
• Identify opportunities for upselling and cross-selling to maximize revenue.

Customer Experience

• Deliver a seamless and positive customer experience during every interaction.
• Address customer queries, concerns, and objections professionally and efficiently.
• Build strong customer relationships to encourage repeat business and referrals.

Call Management & Operations

• Manage high call volumes while maintaining service quality and productivity standards.
• Maintain accurate records of customer interactions, follow-ups, and sales outcomes.
• Ensure timely completion of assigned tasks and achievement of daily targets.

Product Knowledge

• Develop and maintain strong knowledge of automobiles, products, and services.
• Stay updated on ongoing offers, promotions, and company processes.
• Effectively communicate product benefits and features to customers.

Requirements

• Minimum 1 year of experience in Outbound Sales, Inbound Sales, Telecalling, Upselling, Customer Service, or a related role.
• Undergraduate or Graduate (candidate should not be currently pursuing regular education).
• Excellent communication and interpersonal skills.
• Ability to handle customer objections and close sales opportunities.
• Strong customer service orientation and problem-solving abilities.
• Comfortable working in a target-driven and performance-focused environment.
• Basic computer knowledge and familiarity with CRM systems is preferred.

Language Requirements

• Fluency in English and Hindi is mandatory.
• Proficiency in the local/regional language is preferred.
• Working Hours: 11:00 AM to 8:00 PM
• Week Off: One weekday off

Preferred Skills

• Strong negotiation and persuasion skills.
• Ability to multitask and manage multiple customer interactions.
• Positive attitude, adaptability, and willingness to learn.
• Interest or knowledge in the automobile industry will be an added advantage.

What We Offer

• Opportunity to work in a fast-growing and dynamic environment.
• Performance-driven incentives and growth opportunities.
• Continuous learning and career development.
• Collaborative and customer-centric work culture.