Telecaller (FMCG)

Midas Fintech Solutions Pvt. Ltd.; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Midas Fintech Solutions Pvt. Ltd. in Mumbai seeks a proactive Telecaller to support sales and business development.

You will contact potential customers, follow up with existing clients, generate leads, and promote FMCG products. You will maintain call records, coordinate with the sales team to convert leads into sales, build strong customer relationships, and achieve daily calling targets while addressing inquiries professionally.

Qualifications

• 1–3 years of experience in telecalling, telesales, or customer service; FMCG experience preferred.
• Strong communication and interpersonal skills; ability to persuade and close leads.
• Proficiency in maintaining records and working with sales teams.

Responsibilities

• Make outbound calls to potential customers, retailers, distributors, and dealers.
• Promote FMCG products and explain features, pricing, and benefits.
• Generate leads and identify new business opportunities.
• Follow up on product enquiries, orders, payments, and repeat purchases.
• Maintain customer databases and call records, with daily follow-up reports.
• Coordinate with the sales team to convert leads into sales.
• Build and maintain strong customer relationships.
• Achieve daily calling targets and assigned sales objectives.
• Handle customer queries professionally and escalate issues when required.

Skills

Telecalling

Lead generation

Customer relationship management

Communication

Tools

CRM software

Job description

Job Summary

We are looking for a proactive and confident Telecaller to support our sales and business development activities. The candidate will be responsible for contacting potential customers, following up with existing clients, generating leads, and promoting the company's FMCG products.

Key Responsibilities

• Make outbound calls to potential customers, retailers, distributors, and dealers.
• Promote the company's FMCG products and explain product features, pricing, and benefits.
• Generate leads and identify new business opportunities.
• Follow up with customers regarding product enquiries, orders, payments, and repeat purchases.
• Maintain customer databases, call records, and daily follow-up reports.
• Coordinate with the sales team to convert leads into sales.
• Build and maintain strong customer relationships.
• Achieve daily calling targets and assigned sales objectives.
• Handle customer queries professionally and elevate issues when required.

Requirements

• 1-3 years of experience in telecalling, telesales, or customer service; FMCG experience will be preferred.