Tele Callers

MRH by OK Play; Sohna; Sur place; INR 180 000 - 300 000; Plein temps

Résumé du poste

MRH by OK Play is seeking a Tele Caller for an on-site role in Ghitorni, New Delhi. You will make outbound calls to inform potential customers about air filtration solutions, answer product queries, and help drive sales conversions.

The role requires strong communication skills, comfortable with CRM tools, and a high school diploma. You will maintain call records and collaborate with sales to meet targets.

Qualifications

• Strong communication and active listening with telephone etiquette.
• Ability to explain technical product features in simple terms and answer basic questions.

Responsabilités

• Inform potential customers about MRH by OK Play air filtration solutions.
• Handle inbound/outbound calls and follow up on leads.
• Update customer information in the CRM and maintain accurate call records.
• Collaborate with sales/marketing to schedule appointments and support conversions.

Connaissances

Clear communication

Active listening

CRM familiarity

Telephone etiquette

Formation

High school diploma

Outils

CRM software

MS Excel

Email/office tools

Description du poste

Company Description

MRH by OK Play provides indoor and outdoor air filtration solutions designed to improve air quality in residential, commercial, and industrial environments. The company is recognized for its leadership in filtration technologies and its commitment to reliable, high-performance products. Backed by advanced German technology and innovation, MRH by OK Play combines global expertise with local manufacturing capabilities. All products are made in India, supporting local production while meeting international standards.

Role Description

This is a full-time, on-site Tele Caller role based at Ghitorni, New Delhi. The Tele Caller will make outbound and receive inbound calls to inform potential customers about MRH by OK Play air filtration solutions, answer product-related queries, and support sales conversions. The role includes maintaining call records, updating customer information in the system, and following up on leads in a timely and professional manner. Tele Callers will collaborate with the sales and marketing teams to share customer feedback, schedule appointments or demonstrations, and help meet team targets. Consistent adherence to scripts, service standards, and data privacy guidelines is expected.

Qualifications

• Strong communication and active listening skills, with clear and polite telephone etiquette.
• Ability to explain technical product features in simple terms and address basic customer questions about air filtration solutions.
• Comfort with using call management software, CRM tools, and basic computer applications (e.g., email, spreadsheets).
• Organized and detail-oriented approach to recording customer interactions and updating databases accurately.
• Goal-oriented mindset with the ability to handle rejections, manage high call volumes, and maintain professionalism.
• Prior experience in telesales, customer service, or call center operations is preferred but not mandatory.
• Minimum high school diploma or equivalent; further education in business, marketing, or related fields is an advantage.
• Fluency in English and local languages commonly spoken in Sohna, with a courteous and inclusive communication style.