Tele caller (Recovery)

Aaradhya Group; Jabalpur; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Aaradhya Group in Jabalpur, Madhya Pradesh, invites applications for a Tele caller – Recovery Executive. The role focuses on following up with customers, retailers, and distributors to secure timely payments and maintain accurate records.

The ideal candidate is target-driven with strong communication and negotiation skills, capable of coordinating with sales and accounts teams to ensure successful debt recovery.

Formación

• Graduate with 6 months to 2 years in telecalling, recovery or customer follow-up.
• Good communication skills in Hindi; basic English preferred.
• Strong convincing, negotiation and follow-up skills.
• Proficient in MS Excel and basic computer skills.
• Target-oriented, confident and disciplined.

Responsabilidades

• Make outbound calls to customers, retailers, and distributors regarding pending payments.
• Follow up regularly on outstanding dues and overdue payments.
• Remind customers about payment deadlines and confirm payment commitments.
• Coordinate with the sales and accounts teams for payment collection.
• Update payment status and expected collection dates in Excel or the company system.
• Resolve payment-related queries and coordinate on discrepancies.
• Achieve daily, weekly, and monthly recovery targets.
• Escalate delayed payments and unresolved cases to the reporting manager.
• Maintain professional relationships with customers while ensuring timely recovery.

Conocimientos

Hindi language

English (basic)

Communication skills

Negotiation

Follow-up

Educación

Graduate

Herramientas

MS Excel

Descripción del empleo

Job Description – Tele caller (Recovery)

Department: Collection / Recovery

Designation: Tele caller – Recovery Executive

Job Type: Full-Time

Job Summary

We are looking for a confident and target-oriented Tele caller to follow up with customers, retailers, and distributors regarding pending payments and outstanding dues. The candidate will be responsible for regular payment follow-ups, maintaining customer records, and coordinating with the sales and accounts teams to ensure timely recovery.

Key Responsibilities

• Make outbound calls to customers, retailers, and distributors regarding pending payments.
• Follow up regularly on outstanding dues and overdue payments.
• Remind customers about payment deadlines and confirm payment commitments.
• Coordinate with the sales and accounts teams for payment collection.
• Update payment status and expected collection dates in Excel or the company system.
• Resolve payment-related queries and coordinate on discrepancies.
• Achieve daily, weekly, and monthly recovery targets.
• Escalate delayed payments and unresolved cases to the reporting manager.
• Maintain professional relationships with customers while ensuring timely recovery.

Requirements

Required Qualifications & Skills

• Education: Graduate.
• Experience: 6 months to 2 years in telecalling, recovery, collection, or customer follow-up preferred.
• Good communication skills in Hindi; basic English is preferred.
• Strong convincing, negotiation, and follow-up skills.
• Basic knowledge of MS Excel and computer applications.
• Ability to handle customer objections professionally.
• Target-oriented, confident, and disciplined.

Key Performance Indicators (KPIs)

• Number of calls made and successful customer connections.
• Amount of payment recovered against assigned targets.
• Follow-up completion and payment commitment conversion.
• Accuracy of daily reports and customer records.

Preferred Candidate: Candidates with experience in payment recovery from retailers, distributors, or business customers will be preferred.