Senior Telecalling Officer

Qollabb EduTech Pvt. Ltd.; Chennai District; On-site; INR 360,000 - 480,000; Full time

Job summary

The Senior Telecalling Officer Supervisor at Qollabb EduTech Pvt. Ltd. in Chennai handles customer interactions related to collections and recovery while ensuring policy adherence and quality standards.

The role includes awareness calls, prioritizing accounts, securing payment commitments, coordinating field visits, and achieving daily recovery targets. You will maintain professional communication, update records in the system, and meet compliance and productivity goals while driving outcomes

Qualifications

• BBA/B.A is a minimum educational requirement.
• Experience in voice process or telesales is preferred.
• Strong communication and a target-driven mindset are essential.

Responsibilities

• Make outbound awareness and collection calls to customers.
• Maintain professional and customer-friendly communication.
• Monitor overdue accounts and follow up for timely payments.
• Coordinate with field teams for accounts requiring physical visits.
• Update customer interactions and payment commitments in the system.
• Ensure compliance with company policies and regulatory guidelines.
• Meet assigned recovery and productivity targets.
• Maintain accurate records and daily reports.

Skills

Verbal communication

Interpersonal skills

Keyboard skills

Negotiation

Pressure handling

Analytical thinking

Education

BBA/B.A

Job description

Job Type Office

Openings 7 Openings

Posted 4 months ago

Job description The Senior Telecalling Officer Supervisor is responsible for handling customer interactions related to collections and recovery operations while ensuring adherence to company policies, quality standards, and turnaround timelines. The role involves conducting awareness calls, prioritizing customer accounts, generating payment commitments, coordinating field visit requirements, and achieving daily recovery targets.

Key Functions

• Conduct awareness calls at the beginning of every month.
• Ensure adherence to quality parameters and compliance standards.
• Follow COC, TAT, and wrap-up procedures effectively.
• Identify POS accounts and prioritize customers based on recovery potential.
• Collect additional charges including penal charges where applicable.
• Achieve Daily Recovery Resolution (DRR) targets as per assigned milestones.
• Obtain PTP (Promise to Pay) commitments from customers.
• Generate payment pick-ups and follow-up actions.
• Identify accounts requiring field visits and elevate accordingly.

Key Responsibilities

• Make outbound awareness and collection calls to customers.
• Maintain professional and customer-friendly communication.
• Monitor overdue accounts and follow up for timely payments.
• Coordinate with field teams for accounts requiring physical visits.
• Update customer interactions and payment commitments in the system.
• Ensure compliance with company policies and regulatory guidelines.
• Meet assigned recovery and productivity targets.
• Maintain accurate records and daily reports.

Skills & Competencies Required

• Strong verbal communication and interpersonal skills.
• Good keyboard and computer handling skills.
• Ability to negotiate and convince customers effectively.
• High level of self-drive, enthusiasm, and target orientation.
• Ability to work under pressure and meet deadlines.
• Good analytical and problem-solving skills.

Educational Qualifications

BBA B.A

Required Skills

Workplace Culture & Communication Voice Process Customer Handling Telesales & Lead Conversion