Tele caller (Recovery)

Bhoodhan Agriventures Pvt. Ltd.; Jabalpur; On-site; INR 167,000 - 279,000; Full time

Job summary

Aaradhya Group in India is seeking a confident Tele caller – Recovery Executive to join our Collections team. You will contact customers, retailers, and distributors to pursue pending payments, log interactions, and support timely recovery.

The role requires graduate qualification and 6 months to 2 years in telecalling or recovery, with strong Hindi communication and basic English. Proficiency in MS Excel and disciplined, target-driven work will help you succeed.

Qualifications

• Graduate education required.
• 6 months to 2 years in telecalling, recovery, collection, or customer follow-up preferred.
• Good communication in Hindi; basic English preferred.
• Strong convincing, negotiation, and follow-up skills.
• Basic knowledge of MS Excel and computer applications.

Responsibilities

• Make outbound calls to customers, retailers, and distributors regarding pending payments.
• Follow up regularly on outstanding dues and overdue payments.
• Remind customers about payment deadlines and confirm payment commitments.
• Coordinate with the sales and accounts teams for payment collection.
• Update payment status and expected collection dates in Excel or the company system.
• Resolve payment-related queries and coordinate on discrepancies.
• Achieve daily, weekly, and monthly recovery targets.
• Escalate delayed payments and unresolved cases to the reporting manager.
• Maintain professional relationships with customers while ensuring timely recovery.

Skills

Hindi language

Basic English

MS Excel

Communication

Negotiation

Follow-up

Education

Graduate

Tools

MS Excel

Job description

Aaradhya Group is a diversified business conglomerate with a strong presence across agriculture, real estate, manufacturing, retail, wholesale, and consultancy . Through its network of companies, including Bhoodhan Agriventures Pvt. Ltd., Sworn Agritech Pvt. Ltd., Ontal Reality, Aaradhya Krishi Farm, Krishidhan Agribusiness Pvt. Ltd., and Gahoi Business Associates Pvt. Ltd. , the group delivers innovative, sustainable, and scalable solutions across multiple industries.

Our core focus remains on empowering farmers, enhancing agricultural productivity, and creating sustainable business solutions , while also driving growth in real estate, manufacturing, retail, and consultancy sectors.

Mission

To create value-driven businesses that combine innovation, sustainability, and operational excellence to benefit customers, stakeholders, and communities.

Vision

To be a leading diversified conglomerate recognized for excellence across agriculture, real estate, manufacturing, retail, wholesale, and consultancy, while fostering inclusive growth.

Core Values:

• Innovation: Developing cutting-edge solutions across sectors
• Sustainability: Promoting responsible and resource-efficient practices
• Integrity: Maintaining transparency, trust, and ethical practices
• Collaboration: Partnering with stakeholders, experts, and communities
• Excellence: Delivering superior products, services, and solutions

Key Business Verticals

• Agriculture & Agribusiness: Seed production, agri-inputs, agritech, farming solutions, supply chain management, and farmer empowerment
• Real Estate: Property development, consultancy, and management
• Manufacturing: Production of agri-related products and other industry-specific goods
• Retail & Wholesale: Distribution, trading, and marketing of agri-inputs and other products
• Consultancy Services: Advisory in agriculture, business operations, and project management

Why Join Aaradhya Group ?

• Work with a diversified, fast-growing group of companies
• Exposure to agriculture, real estate, manufacturing, retail, and consultancy sectors
• Opportunity to innovate, lead, and grow in multiple business verticals
• Collaborative, professional, and supportive work environment

Job Description

Department: Collection / Recovery

Designation: Tele caller – Recovery Executive

Job Type: Full-Time

Job Summary

We are looking for a confident and target-oriented Tele caller to follow up with customers, retailers, and distributors regarding pending payments and outstanding dues. The candidate will be responsible for regular payment follow-ups, maintaining customer records, and coordinating with the sales and accounts teams to ensure timely recovery.

Key Responsibilities

• Make outbound calls to customers, retailers, and distributors regarding pending payments.
• Follow up regularly on outstanding dues and overdue payments.
• Remind customers about payment deadlines and confirm payment commitments.
• Coordinate with the sales and accounts teams for payment collection.
• Update payment status and expected collection dates in Excel or the company system.
• Resolve payment-related queries and coordinate on discrepancies.
• Achieve daily, weekly, and monthly recovery targets.
• Escalate delayed payments and unresolved cases to the reporting manager.
• Maintain professional relationships with customers while ensuring timely recovery.

Requirements

Required Qualifications & Skills

Education: Graduate.

Experience: 6 months to 2 years in telecalling, recovery, collection, or customer follow-up preferred.

Good communication skills in Hindi; basic English is preferred.

Strong convincing, negotiation, and follow-up skills.

Basic knowledge of MS Excel and computer applications.

Ability to handle customer objections professionally.

Target-oriented, confident, and disciplined.

Key Performance Indicators (KPIs)

• Number of calls made and successful customer connections.
• Amount of payment recovered against assigned targets.
• Follow-up completion and payment commitment conversion.
• Accuracy of daily reports and customer records.

Preferred Candidate: Candidates with experience in payment recovery from retailers, distributors, or business customers will be preferred.