Collection Executive

Time Hack Consulting; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Time Hack Consulting is seeking a Recovery Telecaller / Collection Executive in Bengaluru (Bellanduru) for on-site work. The role focuses on contacting customers for payment reminders, following up on overdue loans, and negotiating repayment plans while maintaining professional communication and accurate CRM records.

The ideal candidate will have strong verbal communication, experience in collections or banking-like services, and a target-driven mindset with excellent negotiation skills.

Qualifications

• Strong verbal communication.
• Experience in collections, recovery, telecalling, banking, NBFC, financial services, or customer support preferred.
• Experience in loan recovery, collections, or overdue account handling is highly preferred.
• Comfortable working with CRM tools and Google Sheets.
• Ability to confidently handle customer conversations and difficult situations professionally.
• Target-driven mindset with strong follow-up and negotiation skills.

Responsibilities

• Contact customers for payment reminders, overdue follow-ups, and loan recovery through calls.
• Handle delinquent accounts and follow up with customers to ensure timely repayments.
• Negotiate repayment plans and resolve customer concerns related to pending dues.
• Maintain accurate records of customer conversations, payment commitments, and follow-ups in CRM systems.
• Coordinate with internal teams for payment updates, escalations, and resolution of recovery-related issues.
• Handle customer queries regarding loan repayment schedules, penalties, and settlement options.
• Achieve daily and monthly recovery targets while maintaining professional customer interactions.
• Build and maintain effective customer relationships through clear and professional communication.

Skills

Verbal communication

Collections experience

CRM tools

Google Sheets

Negotiation skills

Tools

CRM systems

Job description

Recovery Telecaller / Collection Executive

Location: Bellandur, Bangalore (On-site)

Language Preference: English + Any Language Across Kannada, Tamil, Telegu and Malayalam

About The Company

We are a fast-growing digital lending platform focused on providing quick and seamless financial solutions to customers. With a customer-centric approach and technology-driven processes, We help individuals access credit efficiently while ensuring a superior customer experience.

Key Responsibilities

• Contact customers for payment reminders, overdue follow-ups, and loan recovery through calls
• Handle delinquent accounts and follow up with customers to ensure timely repayments
• Negotiate repayment plans and resolve customer concerns related to pending dues
• Maintain accurate records of customer conversations, payment commitments, and follow-ups in CRM systems
• Coordinate with internal teams for payment updates, escalations, and resolution of recovery-related issues
• Handle customer queries regarding loan repayment schedules, penalties, and settlement options
• Achieve daily and monthly recovery targets while maintaining professional customer interactions
• Build and maintain effective customer relationships through clear and professional communication

Requirements

• Strong verbal communication
• Prior experience in collections, recovery, telecalling, banking, NBFC, financial services, or customer support preferred
• Experience in loan recovery, collections, or overdue account handling is highly preferred
• Comfortable working with CRM tools and Google Sheets
• Ability to confidently handle customer conversations and difficult situations professionally
• Target-driven mindset with strong follow-up and negotiation skills