Presales - Tele Calling - Contractual

Livspace; India; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading home interior firm in Lucknow, India, is seeking an entry-level sales representative to make outgoing calls and manage customer relationships. The role involves scheduling leads, following up with customers, and maintaining detailed records in CRM. Ideal candidates are recent graduates with excellent communication skills and a customer-centric attitude. Experience in Telesales or a similar field is preferred.

Qualifications

• 0-1 years of relevant experience in Telesales or Inside sales preferred.
• Strong proficiency in spoken English with proper grammar.

Responsibilities

• Make outgoing calls to schedule leads for sales.
• Follow up with potential customers in a timely manner.
• Document call information in the CRM according to procedures.

Skills

Customer focus

Communication skills

Multitasking

CRM familiarity

Education

Graduate in any stream

Tools

CRM systems

Cloud telephony systems

Job description

Responsibilities

• Make outgoing calls to potential customers to schedule high quality leads for sales.
• Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell services when they arise.
• Follow up with potential customers in a timely manner if necessary.
• Manage a large number of outbound calls in a timely manner.
• Document all call information in the CRM according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets.
• Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
• Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.
• Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.
• Schedule Experience Centre visits with our design team as per defined process.
• Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
• Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
• Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
• Communicate effectively and professionally in all forms of communication with internal and external customers.

Qualifications

• A graduate in any stream (10+2+3 regular education)
• 0-1 yrs of relevant experience in Telesales, Inside sales or similar
• 6 days working , Monday will be weekly off
• Familiar with CRM & cloud telephony systems and practices
• Customer focussed and adaptable to different personality types
• Have the ability to multitask, set priorities and manage time effectively
• Possess previous experience in a call centre dealing with Indian consumers.
• Superior listening, verbal, and written communication skills
• Proficient in spoken English with proper grammar & fluency

Seniority level

Entry level

Employment type

Contract

Lucknow, Uttar Pradesh, India