Tele-caller Intern

Keka Inc.; Pune District; On-site; INR 180,000 - 300,000; Full time

Job summary

Sunya Meditation Studio is seeking a confident Tele-caller to engage with prospective participants, explain meditation programs, and support registrations. You will handle enquiries, follow up via calls, WhatsApp, SMS, or email, and maintain records in Excel/CRM.

Ideal candidates have 6 months to 3 years in tele-calling or customer support, with comfort in English, Hindi, and Marathi. Hours are 9:30 AM–6:30 PM, with occasional flexibility for events.

Qualifications

• Graduate in any discipline preferred; 12th pass candidates with relevant experience may also apply.
• 6 months to 3 years of experience in tele-calling, customer support, sales, counselling, or customer relationship management preferred.
• Experience in wellness, healthcare, education, or service industries is an added advantage.

Responsibilities

• Make outbound calls and handle inbound enquiries from prospective participants.
• Explain meditation programs, workshops, retreats, schedules, and fees.
• Follow up with interested participants through calls, WhatsApp, SMS, or email.
• Convert enquiries into registrations through regular and effective follow-ups.
• Maintain accurate records of calls, leads, and participant information in Excel/CRM.
• Schedule appointments, introductory sessions, and counselling calls.
• Address participant queries professionally and build positive relationships.
• Coordinate with the operations team regarding registrations and upcoming programs.
• Collect participant feedback and maintain follow-up communication.
• Work towards monthly lead conversion and enrolment targets.

Skills

English

Hindi

Marathi

Active listening

Interpersonal skills

Telephone communication

MS Excel

MS Word

Email

WhatsApp

Follow-up

Education

Graduate in any discipline

12th pass with relevant experience may apply

Tools

Excel

Word

Email

WhatsApp

Job description

Sunya Meditation Studio promotes holistic well-being through meditation, wellness programs, workshops, retreats, and personal transformation sessions.

Job Summary

We are looking for a confident, empathetic, and enthusiastic Tele-caller to communicate with prospective participants, explain our programs, handle enquiries, follow up with leads, and support registrations.

Key Responsibilities

• Make outbound calls and handle inbound enquiries from prospective participants.


• Explain meditation programs, workshops, retreats, schedules, and fees.


• Follow up with interested participants through calls, WhatsApp, SMS, or email.


• Convert enquiries into registrations through regular and effective follow-ups.


• Maintain accurate records of calls, leads, and participant information in Excel/CRM.


• Schedule appointments, introductory sessions, and counselling calls.


• Address participant queries professionally and build positive relationships.


• Coordinate with the operations team regarding registrations and upcoming programs.


• Collect participant feedback and maintain follow-up communication.


• Work towards monthly lead conversion and enrolment targets.

Required Skills

• Excellent communication skills in English, Hindi, and Marathi .


• Good listening, interpersonal, and telephone communication skills.


• Ability to build rapport and handle queries politely.


• Basic knowledge of MS Excel, Word, Email, and WhatsApp.


• Good follow-up, coordination, and time-management skills.


• Positive attitude and willingness to learn.

Qualification & Experience

• Graduate in any discipline preferred; 12th pass candidates with relevant experience may also apply.


• 6 months to 3 years of experience in tele-calling, customer support, sales, counselling, or customer relationship management preferred.


• Experience in wellness, healthcare, education, or service industries is an added advantage.

Working Hours

9:30 AM – 6:30 PM , with one weekly off as per the studio schedule. Flexibility may be required during events and retreats.