Customer Support Specialist

Unnati Anam Consultancy; Mumbai; On-site; INR 335,000 - 502,000; Full time

Job summary

Unnati Anam Consultancy is hiring for SoulSensei to recruit a compassionate Customer Support Specialist who will be the first point of connection for users, anchoring live sessions and guiding participants through their spiritual journeys with grace.

You will host and moderate sessions, handle queries via email, WhatsApp, and phone, and coordinate with operations and tech teams to ensure a smooth, engaging experience. Onsite Mumbai position; English and Hindi required.

Qualifications

• 2–5 years of customer support/hosting experience.
• Fluent in English and Hindi.
• Reliable internet and quiet setup for hosting sessions.

Responsibilities

• Live session hosting and moderation with warm, professional presence.
• Handle user queries via email, WhatsApp and phone with empathy.
• Coordinate with Operations, Tech and Marketing to fulfil user needs.

Skills

English & Hindi communication

Public speaking

Customer service

Tools

Zoom

WhatsApp Business

Google Sheets

CRMs

Job description

Unnati Anam Consultancy is hiring for SoulSensei.

About Us: At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.

Working model: Onsite

Days: Rotational shifts (as per requirement) with 1 weekly off and WFH on weekends.

Timings: 10:00am - 6:00pm

Budget: 30 to 45k (depending on the experience)

Experience: 2-5 years

About the Role: We are looking for a compassionate and articulate Customer Support Specialist who will be the first point of connection for our users anchoring live sessions, guiding individuals through their spiritual journeys, and ensuring a seamless, supportive experience across all touchpoints. This role is ideal for someone who enjoys helping people, has strong communication skills, and can manage both users and facilitators with grace and clarity.

Live Session Hosting & Moderation:

• Confidently host and moderate live sessions, opening and closing with warmth and professionalism.


• Encourage engagement by prompting interaction (e.g., camera on, questions, feedback).


• Troubleshoot minor tech issues and ensure a smooth session experience.


• Maintain a calm and professional on-camera presence throughout.

Customer Support & Relationship Management:

• Act as the first point of contact for user queries via email, WhatsApp, and phone calls.


• Respond to concerns empathetically and follow up to ensure resolution.


• Maintain session feedback logs and communication history.


• Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs.


• Follow up post-session to ensure satisfaction and build long-term trust.

Outbound Calling & Counselling:

• Reach out to users interested in personal or premium sessions.


• Understand their needs and recommend relevant offerings with empathy.


• Build trust through authentic, warm communication.


• Support retention and loyalty through consistent user engagement.

What We Are Looking For:

• Strong verbal and written communication skills in English and Hindi.


• Confident public speaking and comfort hosting live virtual events.


• Calm under pressure with a strong presence of mind during live interactions.


• Familiarity with tools like Zoom, WhatsApp Business, Google Sheets, and CRMs.


• A quiet, professional setup for hosting sessions and reliable internet connectivity.


• Freshers with strong communication skills and a passion for helping others are encouraged to apply.