Tele Caller - Freshers

Pacific Consultancy; Mumbai; On-site; INR 134,000 - 201,000; Full time

Job summary

Pacific Consultancy in Mumbai is hiring a dedicated Tele Caller for an entry-level role focused on developing communication skills while connecting clients with our services.

You will make outbound calls, engage customers, enter data accurately, and aim to meet daily targets in a fast-paced ITES/BPO setting. The position suits candidates who have completed 12th grade, possess strong verbal communication, and are eager to learn and grow in a customer-service career.

Qualifications

• 12th pass and strong verbal communication required.
• Excellent listening skills to understand customer needs.
• Basic MS Office and data entry knowledge.
• Self-motivated, organized and eager to learn.
• Willing to work in a fast-paced ITES/BPO environment.

Responsibilities

• Make outbound calls to provide information and answer questions.
• Engage customers, build rapport and capture feedback.
• Record call outcomes and follow-ups in the database.
• Meet daily and monthly call targets.

Skills

Verbal communication

Listening skills

Self-motivated

Organized

Data entry

Education

12th Pass

Tools

MS Office

Microsoft Excel

Job description

We are looking for a dedicated Tele Caller to join our team in Mumbai. This entry-level position is ideal for individuals who are keen to develop their communication skills while helping to connect clients with our services.

Key Responsibilities:

• Conducting Outbound Calls: You will reach out to potential customers, providing them with information about our services and answering their queries effectively.
• Customer Engagement: Engaging with customers is vital. You will build rapport, encourage interest, and gather feedback to improve our offerings.
• Data Entry: Accurate documentation of customer interactions is essential. You will maintain records of calls made, outcomes, and follow-ups in the database.
• Achieving Targets: You will be expected to meet daily and monthly call targets, contributing to overall team goals in customer outreach and sales.

Required Skills and Expectations:

Candidates should have completed their 12th grade and possess strong verbal communication skills to convey information clearly over the phone. Good listening skills are essential for understanding customer needs. A basic understanding of MS Office tools and data entry is necessary, along with a positive attitude and willingness to learn. Being self-motivated and organized will help you thrive in this fast-paced work environment. If you have a passion for communicating with people and a desire to grow in the field, this position is for you.

Experience 0 - 1 Years

Salary Not Disclosed

Industry ITES / BPO / KPO / LPO / Customer Service

Qualification 12th Pass

Key Skills Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO Domestic BPO Voice Process Presentation Skills