Telecaller (Fresher)

Pacific Consultancy; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Pacific Consultancy in Mumbai seeks a motivated Telecaller for our Dahisar East office. This full-time role is open to freshers or candidates with up to one year of experience, with a minimum education of 12th pass.

You will handle outbound calls, generate leads, and keep accurate records of interactions. You must have strong verbal and written communication, a proactive attitude, and the ability to work well in an office environment and with a team.

Qualifications

• Freshers or candidates with 0–1 year of experience.
• Educational qualification: 12th pass.
• Strong verbal and written communication required.
• Willingness to learn and adapt in ITES/BPO environment.

Responsibilities

• Outbound calling to potential customers and describe services.
• Lead generation by qualifying prospective needs.
• Maintain records of calls, interactions, and feedback.
• Address customer queries and provide product information.
• Follow up with prospects to ensure needs are met.

Skills

Strong communication

Interpersonal skills

Willingness to learn

Teamwork

Education

12th Pass

Tools

Microsoft Excel

Job description

Job openings for Telecaller in Dahisar East Mumbai

We are seeking a motivated Telecaller to join our team in Dahisar East, Thane. This is a full-time position suitable for freshers or individuals with less than one year of experience. The ideal candidate will have a minimum education level of 12th pass.

Key Responsibilities:

• Outbound Calling: Contact potential customers using a provided list, introducing our services and encouraging interest.
• Lead Generation: Identify and qualify leads by understanding customer needs and providing relevant information about our offerings.
• Record Keeping: Maintain accurate records of calls made, customer interactions, and feedback in our database to ensure follow-up accuracy.
• Customer Interaction: Answer customer queries, resolve issues, and provide information about products and services to enhance customer satisfaction.
• Follow-Up: Regularly follow up with prospects and existing customers to ensure their needs are met and encourage repeat business.

Required Skills and Expectations:

We are looking for candidates with strong communication skills, both verbal and written, to convey information clearly and effectively. A positive attitude and good interpersonal skills are essential for building relationships with customers. Attention to detail is important for accurately maintaining records, and a willingness to learn is crucial for understanding our services and selling them effectively. Candidates should be comfortable working in an office environment and able to handle feedback constructively. The ability to work independently as well as in a team will contribute to success in this role.

Experience 0 - 1 Years

Salary Not Disclosed

Industry ITES / BPO / KPO / LPO / Customer Service

Qualification 12th Pass

Key Skills Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication