Collection Support Executive

wroots global pvt ltd; Bangalore Rural; On-site; INR 167,000 - 234,000; Full time

Benefits offered by this job

Fixed salary structure

1% TDS deduction

No Provident Fund

No performance-based incentives

Job summary

wroots global pvt ltd is seeking Collection Support Executives to manage loan and credit card collections, ensuring timely follow-ups and strict adherence to defined collection processes. The role emphasizes compliance with regulatory guidelines and accurate record-keeping.

Candidates should have experience in collections, tele-calling or customer support, with preference for those from banks, NBFCs, or collection agencies.

Qualifications

• Prior experience in Collections, Tele-calling, Sales or Customer Support.

Responsibilities

• Handle outbound and inbound calls related to loan and credit card collections.
• Follow up with customers regarding overdue payments.
• Negotiate payment timelines per company policies.
• Explain outstanding balances and repayment options.
• Maintain compliance with collection processes, regulatory guidelines, and quality standards.
• Maintain accurate records of customer interactions and payment commitments.
• Achieve daily productivity and performance benchmarks.
• Coordinate with internal teams for case resolution when required.

Skills

Collections

Tele-calling

Sales

Customer Support

Education

10th & 12th 50%

Graduation 50% (preferred)

Tools

CRM Systems

Job description

Job Title: Collection Support Executive

Job Overview

We are hiring Collection Support Executives in bulk as part of an ongoing expansion plan. The role involves handling customer interactions for loan and credit card collections, ensuring timely follow-ups, and maintaining compliance with defined collection processes.

Key Responsibilities

• Handle outbound and inbound s related to loan and credit card collections
• Follow up with customers regarding overdue payments
• Negotiate payment timelines in accordance with company policies
• Explain outstanding balances, repayment options, and resolve customer concerns
• Ensure adherence to collection processes, regulatory guidelines, and quality standards
• Maintain accurate records of customer interactions and payment commitments
• Achieve daily productivity and performance benchmarks
• Coordinate with internal teams for case resolution when required

Required Skills & Experience

Prior experience in Collections Tele- ing Sales Customer Support

Strong preference for candidates with experience in:

Banks, NBFCs, or Collection Agencies

Handling loan or credit card collections

Good understanding of end-to-end collection processes

Good communication and negotiation skills

Ability to handle customer objections professionally

Basic computer knowledge and familiarity with CRM systems

Salary Details

• Fixed salary structure
• 1% TDS deduction applicable
• No Provident Fund (PF)
• No performance-based incentives

Candidates with more than 3 years of experience will not be considered

For candidates currently earning incentives, the average in-hand salary of the last 3 months will be evaluated to determine the offer within the applicable bracket

Work Schedule

• 6 days working
• 9-hour shift: 10:00 AM 7:00 PM
• Rotational week-off

Career Growth & Development

• Performance-driven growth opportunities
• Internal promotions and role advancements based on consistent performance
• Long-term career prospects within the organization

Candidate Eligibility Criteria (Strict Screening)

Age: Below 30 years

Education:

10th & 12th: Minimum 50% marks (Mandatory)

Graduation: Preferred but not mandatory (Minimum 50% if applicable)

Languages (Mandatory):

Hindi, English

Documents to Carry

Hard copy of updated resume

Important Notes

• Walk-in interviews only
• Immediate joiners preferred
• Strict adherence to eligibility and salary criteria.
• Candidates not meeting the above requirements will not be considered.