Tele Caller

Axis Bank; Thane, Navi Mumbai; On-site; INR 201,000 - 290,000; Full time

Job summary

Axis Bank is seeking a Customer Service Executive Calling Profile to manage outbound calls, qualify leads, and coordinate with sales teams. The role focuses on converting interest into appointments and ensuring smooth follow-ups and issue resolution.

The position emphasizes strong communication, consistent data entry in CRM/MIS, and achieving defined targets for calls, appointments, and customer service.

Qualifications

• Experience in customer service or telecalling roles is preferred.
• Ability to manage leads and schedule follow-ups efficiently.
• Excellent communication and listening skills.

Responsibilities

• Make outbound calls to assigned leads and understand customer requirements.
• Validate lead status, customer interest, and provide relevant information.
• Schedule appointments and coordinate with respective location/sales teams.
• Conduct follow-ups with interested customers and support lead conversion.
• Capture customer feedback and resolve/route customer queries appropriately.
• Maintain accurate call records, lead status, and follow-up details.
• Identify customer concerns, service gaps, and process-related issues.
• Prepare daily MIS covering calls, appointments, follow-ups, conversions, and customer feedback.
• Achieve defined calling, appointment, and customer service targets.

Skills

Customer Service

Outbound Calling

Telecalling

Lead Management

Follow-up

Appointment Scheduling

Customer Relationship Management

MIS Reporting

Lead Conversion

Job description

Customer Service Executive Calling Profile

• Make outbound calls to assigned leads and understand customer requirements.
• Validate lead status, customer interest, and provide relevant information.
• Schedule appointments and coordinate with respective location/sales teams.
• Conduct follow-ups with interested customers and support lead conversion.
• Capture customer feedback and resolve/route customer queries appropriately.
• Maintain accurate call records, lead status, and follow-up details.
• Identify customer concerns, service gaps, and process-related issues.
• Prepare daily MIS covering calls, appointments, follow-ups, conversions, and customer feedback.
• Achieve defined calling, appointment, and customer service targets.

Key Skills: Customer Service, Outbound Calling, Telecalling, Lead Management, Follow-up, Appointment Scheduling, Customer Relationship Management, MIS Reporting, Lead Conversion.