Telecalling Sales Executive

Silverstone Estates; Haryana; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Fixed salary plus incentives

Growth path to Senior Telecaller/Team 

Career progression opportunities

Job summary

Silverstone Estates in Haryana, India is seeking a Telecaller for the Sales/Customer Support team. You will make outbound calls, handle inbound inquiries, promote products, and support customers to drive conversions.

Ideal candidates have 12th pass, 0-2 years or fresher, with clear Hindi/English communication, active listening, persuasion, and basic computer skills. There is a fixed salary with incentives and a growth path to Senior Telecaller and Team Leader.

Qualifications

• 12th pass minimum; graduation preferred.
• 0-2 years of experience; freshers welcome.
• Fluent Hindi and English communication.

Responsibilities

• Make outbound calls to promote products or services.
• Handle inbound calls to support customers.
• Qualify prospects and pass hot leads to the sales team.
• Follow up with prospects via calls, WhatsApp, SMS, or email.
• Update CRM with call details and customer information.
• Achieve daily and monthly targets for calls, leads, appointments, or sales.

Skills

Clear communication

Active listening

Persuasion

Objection handling

Basic computer skills

Education

12th pass minimum

Graduation preferred

Job description

Job Profile: Telecaller

1. Role: Telecaller, Sales/Customer Support department, reporting to the Team Leader.
2. Purpose: Make outbound and handle inbound calls to promote products or services and support customers.
3. Lead Handling: Qualify prospects by understanding their needs and pass hot leads to the sales team.
4. Follow-ups: Follow up with prospects via calls, WhatsApp, SMS, or email until conversion.
5. Targets: Achieve daily and monthly targets for calls, leads, appointments, or sales.
6. Records: Update every call and customer detail accurately in the CRM or tracking sheet.
7. Qualification: 12th pass minimum (graduation preferred); 0-2 years of experience, freshers welcome.
8. Skills: Clear communication in Hindi/English, active listening, persuasion, objection handling, and basic computer skills.
9. KPIs: Calls per day, talk time, conversion rate, follow-up completion, and call quality score.
10. Compensation and Growth: Fixed salary plus incentives; growth path from Telecaller to Senior Telecaller to Team Leader.