Telecalling Executive

O2 Breathing Brains; Navi Mumbai, Thane; On-site; INR 250,000 - 400,000; Full time

Job summary

O2 Breathing Brains is seeking a Tele Caller with Edtech background to support candidate engagement and lead generation from Pune and Thane/Mumbai areas. The role emphasizes CRM usage, data accuracy, and telephonic communication skills.

The candidate will coordinate counselling, manage records, and leverage AI tools for call summaries, follow-ups, and performance tracking. Edtech experience is preferred for effective messaging and conversion.

Qualifications

• Edtech/tele calling exposure is preferred.
• Strong verbal communication and active listening skills.
• Experience using CRM and data management tools.

Responsibilities

• Counselling coordination and candidate engagement.
• CRM and data management.
• Performance and productivity management.
• Achieve daily calling and lead generation targets.
• Improve productivity using CRM and AI tools.

Skills

CRM software

MS Excel

Telephonic communication

AI tools for productivity

Digital records management

Active listening

Persuasion

Customer-centric

Time management

Adaptability to new technologies

Continuous learning mindset

Tools

CRM software

MS Excel

AI tools (call summaries)

Job description

Tele Callers (Edtech background needed)

Location: Kothrud/Hadapsar Pune, , Thane Mumbai

Key Responsibilities

• Counselling Coordination and Candidate Engagement
• CRM and Data Management
• Performance and Productivity Management
• Ensure achievement of daily calling and lead generation targets.
• Continuously improve productivity and operational efficiency using CRM and AI tools.

Technical Skills

• Proficiency in CRM or Lead Management Software.
• Working knowledge of MS Excel and reporting tools.
• Strong call handling and telephonic communication techniques.
• Tech-savvy with the ability to quickly adapt to digital platforms and new technologies.
• Familiarity with AI tools for call summaries, communication drafting, follow-up tracking, and productivity enhancement.
• Ability to maintain and manage digital records accurately. Soft Skills Excellent verbal communication skills.
• Active listening and probing skills.
• Persuasion and influencing ability.
• Customer-centric approach.
• Time management and discipline.
• Adaptability to new technologies and digital ways of working.
• Continuous learning mindset and willingness to adopt AI-enabled solutions