Technology Architect

Accenture India Private Limited; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Accenture India Private Limited is seeking an Application Support Engineer to act as a software detective, investigating and resolving issues across critical business systems. The role requires proactive problem analysis, monitoring, and collaboration with multiple teams to maintain stability and performance of essential applications.

The position is based in Gurugram with a minimum of 3 years of experience in Application Packaging and a 15-year full-time education requirement.

Qualifications

• Minimum 3 years of experience in Application Packaging.
• Experience with software deployment tools and scripting languages related to packaging.
• Familiarity with operating system environments and their impact on application behavior.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of application issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the deployment and configuration of application packages to support business needs.
• Monitor system performance and proactively identify potential risks or bottlenecks.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Skills

Application Packaging

Problem Solving

Communication Skills

Education

15 years full time education

Job description

Application Support Engineer Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Application Packaging Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively and efficiently.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of application issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the deployment and configuration of application packages to support business needs.
• Monitor system performance and proactively identify potential risks or bottlenecks.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Application Packaging.
• Experience with software deployment tools and scripting languages related to application packaging.
• Strong problem-solving skills with the ability to analyze complex system issues.
• Familiarity with operating system environments and their impact on application behavior.
• Ability to work with multiple stakeholders to coordinate application updates and fixes.
• Good communication skills to effectively document and share technical information.

Additional Information:

• The candidate should have minimum 3 years of experience in Application Packaging.
• This position is based at our Gurugram office.
• A 15 years full time education is required.