Infrastructure Technical Support Specialist

Accenture India Private Limited; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture India Private Limited in Gurugram is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, manage features, and oversee release processes to ensure stability.

The role requires 3+ years of experience with Microsoft Azure Windows Virtual Desktop, cloud infrastructure management, APIs, low-code platforms, and strong problem-solving skills, plus knowledge of release management and version control.

Qualifications

• Minimum 3 years of experience with Microsoft Azure Windows Virtual Desktop.
• Experience with cloud infrastructure management.
• Familiarity with application programming interfaces and integration techniques.
• Ability to work with low-code platforms to customize and extend application functionality.
• Knowledge of release management and version control processes.

Responsibilities

• Perform independently and become a subject matter expert.
• Actively participate in team discussions and contribute solutions.
• Collaborate with cross-functional teams to gather requirements and implement enhancements.
• Monitor application performance and troubleshoot issues to maintain high availability.
• Document configuration changes and maintain knowledge bases for future reference.
• Assist junior team members by sharing knowledge and guidance.
• Stay updated with latest trends and best practices related to packaged and SaaS applications.

Skills

Azure Windows Virtual Desktop

Cloud infrastructure management

APIs & integration

Low-code platforms

Problem solving

Release management

Education

15 years full time education

Job description

Packaged/SaaS Application Engineer Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : Microsoft Azure Windows Virtual Desktop Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary

As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or Software as a Service applications to ensure they meet evolving business requirements. This role includes managing application features, overseeing release processes, and maintaining system stability. The engineer works closely with various tools, application programming interfaces, and low-code platforms to tailor solutions that align with organizational goals while ensuring compatibility and optimal performance. Collaboration with stakeholders and continuous monitoring of application health are integral parts of daily activities.

Roles & Responsibilities

• Expected to perform independently and become a subject matter expert.
• Required active participation and contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor application performance and troubleshoot issues to maintain high availability.
• Document configuration changes and maintain knowledge bases for future reference.
• Assist junior team members by sharing knowledge and providing guidance.
• Stay updated with the latest trends and best practices related to packaged and Software as a Service applications.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Microsoft Azure Windows Virtual Desktop.
• Experience with cloud infrastructure management and virtualization technologies.
• Familiarity with application programming interfaces and integration techniques.
• Ability to work with low-code platforms to customize and extend application functionality.
• Strong problem-solving skills to diagnose and resolve application issues.
• Knowledge of release management and version control processes.

Additional Information

• The candidate should have minimum 3 years of experience in Microsoft Azure Windows Virtual Desktop.
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.