Application Support Engineer

Accenture in India

Hyderabad

On-site

INR 800,000 - 1,200,000

Full time

14 days+

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Job summary

A leading consulting firm seeks an experienced Application Support Engineer based in Bengaluru. This role requires a minimum of 3 years of experience and proficiency in DevOps, focusing on troubleshooting and enhancing the performance of critical business applications. You will ensure compliance with cloud standards and collaborate with teams to develop solutions. The ideal candidate will have strong skills in automation scripting and experience with cloud services, particularly Microsoft Azure. Join us to contribute to the reliability of essential business systems.

Qualifications

Minimum 3 years of experience in application support.
Familiarity with cloud platforms and deployment pipelines.
Strong understanding of application lifecycle management.

Responsibilities

Identify and solve issues within business systems.
Collaborate with teams to troubleshoot and ensure application performance.
Monitor and improve the quality of cloud-based applications.

Skills

DevOps

Microsoft Azure IaaS

Continuous integration

Containerization technologies (Docker, Kubernetes)

Scripting languages (Bash, PowerShell, Python)

Education

15 years full time education

Tools

Selenium

JMeter

Postman

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

DevOps

Good to have skills

Experience and Education

Minimum 3 Year(s) Of Experience Is Required
15 years full time education

Summary

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place.

Roles & Responsibilities

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the development and implementation of best practices for application support.
Monitor system performance and proactively identify areas for improvement.
Ensure the quality, reliability, and performance of cloud-based applications by designing, executing, and maintaining tests throughout the software development lifecycle.
Validate cloud platforms, product deployments, or DevSecOps pipelines depending on team assignment (Platform QA, Product QA, or DevSecOps QA).
Perform functional, performance, and security testing for Microsoft Azure based applications and cloud infrastructure.
Design and execute automated test plans using tools such as Selenium, JMeter, and Postman, including API testing and validation for cloud-native services.
Develop and maintain test automation scripts using Bash, PowerShell, and Python to improve test coverage and efficiency.
Ensure compliance with cloud SLAs, KPIs, and security standards by identifying risks and quality gaps during cloud testing phases.

Professional & Technical Skills

Must To Have Skills: Proficiency in DevOps.
Good To Have Skills: Experience with Microsoft Azure IaaS.
Strong understanding of continuous integration and continuous deployment processes.
Familiarity with containerization technologies such as Docker and Kubernetes.
Experience with scripting languages for automation tasks.

Additional Information