Application Support Engineer

Accenture in India; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India is seeking an Application Support Engineer to monitor, diagnose, and resolve issues across critical business system components. You will act as a software detective, collaborating with cross-functional teams to maintain system stability and performance.

The role requires 2 years of experience with Red Hat OS Administration and familiarity with cloud platforms. Based at our BDC7A SEZ office in Kolkata, the position emphasizes proactive problem solving and knowledge sharing to

Qualifications

• Must have 2+ years of experience with Red Hat OS Administration.
• Strong understanding of Linux system architecture and command-line tools.
• Experience in managing and troubleshooting server environments and services.

Responsibilities

• Act as SME and work independently.
• Participate actively in team discussions and contribute solutions.
• Collaborate with cross-functional teams to resolve application issues promptly.
• Document troubleshooting steps to build a knowledge base.
• Mentor junior team members and share knowledge on complex issues.
• Monitor system performance and recommend improvements for reliability.

Skills

Red Hat OS Administration

Google Kubernetes Engine

Microsoft Azure IaaS

Education

15 years full time education

Job description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Red Hat OS Administration

Good to have skills : Google Kubernetes Engine, Microsoft Azure IaaS

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business system components. This role requires a dynamic approach to identifying root causes and ensuring smooth operation of applications, often collaborating with different teams to maintain system stability and performance. The position demands vigilance and adaptability to swiftly address and resolve challenges that impact business continuity.

Roles & Responsibilities:

• Expected to perform independently and become an SME.


• Required active participation/contribution in team discussions.


• Contribute in providing solutions to work related problems.


• Collaborate with cross-functional teams to ensure timely resolution of application issues.


• Document troubleshooting steps and solutions to build a knowledge base for future reference.


• Assist junior team members by sharing knowledge and providing guidance on complex issues.


• Continuously monitor system performance and recommend improvements to enhance reliability.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Red Hat OS Administration.


• Good To Have Skills: Microsoft Azure IaaS, Google Kubernetes Engine.


• Strong understanding of Linux system architecture and command-line tools.


• Experience in managing and troubleshooting server environments and services.


• Ability to automate routine tasks using scripting languages.


• Familiarity with system monitoring and alerting tools to maintain uptime and performance.

Additional Information:

• The candidate should have minimum 2 years of experience in Red Hat OS Administration.


• This position is based at our BDC7A - SEZ office.


• A 15 years full time education is required.