Application Support Engineer

Accenture in India; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global consulting firm in Hyderabad is seeking an Application Support Engineer. This role involves troubleshooting issues in critical business systems and implementing solutions to enhance functionality and user experience. The ideal candidate will have at least 3 years of experience in Microsoft 365 Copilot Custom Solutions, along with strong skills in cloud-based application support and troubleshooting. You will work collaboratively with team members and users to ensure effective system performance.

Qualifications

• Minimum 3 years of experience in Microsoft 365 Copilot Custom Solutions.
• Strong understanding of cloud-based application support and troubleshooting.
• Experience with user support and training for software applications.

Responsibilities

• Perform independently and become an SME.
• Participate actively in team discussions.
• Provide solutions to work-related problems.
• Assist in developing new software solutions for efficiency.
• Document and maintain records of issues and resolutions.

Skills

Microsoft 365 Copilot Custom Solutions

Microsoft Power Business Intelligence (BI)

Microsoft SharePoint Administration

Cloud-based application support

User support and training

System integration and data management

Education

15 years full time education

Job description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft 365 Copilot Custom Solutions

Good to have skills : Microsoft Power Business Intelligence (BI), Microsoft SharePoint Administration

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of new software solutions to improve system efficiency.
• Document and maintain records of issues and resolutions to enhance knowledge sharing within the team.
  
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft 365 Copilot Custom Solutions.
• Good To Have Skills: Experience with Microsoft Power Business Intelligence (BI), Microsoft SharePoint Administration.
• Strong understanding of cloud-based application support and troubleshooting.
• Experience with user support and training for software applications.
• Familiarity with system integration and data management practices.
  
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft 365 Copilot Custom Solutions.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.
  
  
  

, 15 years full time education