Infrastructure Technical Support Specialist

Accenture India Private Limited; Kolkata District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture India Private Limited is hiring a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, ensuring stability and performance across environments. You will manage releases, work with APIs and low-code platforms, and align solutions with business needs while maintaining compatibility.

The role emphasizes independent execution, collaboration in cross-functional teams, and knowledge sharing to drive continuous improvement in application functionality.

Qualifications

• Must have 2+ years of experience configuring and supporting packaged or SaaS applications using Ansible on Microsoft Azure.
• Experience with DevOps practices and tooling is a plus.
• Experience in automating deployment and configuration management using Ansible within cloud environments.
• Familiarity with Microsoft Azure services and their integration with packaged or SaaS applications.
• Ability to work with APIs and low-code platforms to customize and extend application functionality.
• Strong problem-solving skills to identify and resolve application issues efficiently.

Responsibilities

• Expected to perform independently and become a subject matter expert.
• Active participation and contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor application performance and troubleshoot issues to maintain system reliability.
• Document configuration changes and maintain clear records of application updates.
• Assist junior team members by sharing knowledge and providing guidance on best practices.

Skills

Ansible on Microsoft Azure

DevOps

Education

15 years full-time education

Job description

Packaged/SaaS Application Engineer Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : Ansible on Microsoft Azure Good to have skills : DevOps Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or SaaS applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the systems. The engineer works with standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across various environments. Collaboration with different teams to monitor and optimize application functionality is also a key part of the daily routine.

Roles & Responsibilities:

• Expected to perform independently and become a subject matter expert.
• Required active participation and contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor application performance and troubleshoot issues to maintain system reliability.
• Document configuration changes and maintain clear records of application updates.
• Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Ansible on Microsoft Azure.
• Good To Have Skills: Experience with DevOps.
• Experience in automating deployment and configuration management using Ansible within cloud environments.
• Familiarity with Microsoft Azure services and their integration with packaged or SaaS applications.
• Ability to work with APIs and low-code platforms to customize and extend application functionality.
• Strong problem-solving skills to identify and resolve application issues efficiently.

Additional Information:

• The candidate should have minimum 2 years of experience in Ansible on Microsoft Azure.
• This position is based at our KDC1A - SEZ location.
• A 15 years full time education is required.