Technical Team Leader - Debrecen

transcosmos inc.; India; On-site; INR 1,877,000 - 3,532,000; Full time

Benefits offered by this job

SZEP Card

Private health insurance (MediCare)

Paid training

Modern Debrecen office

Multicultural team

Job summary

transcosmos inc. is seeking a dedicated Team Lead for our Debrecen office in Hungary. You will lead a skilled technical team, mentor members, and organize regular training to elevate performance.

This full-time role focuses on delivering high-quality service through coaching and collaboration. The position emphasizes strong English communication, experience in BPO, and effective use of ticketing systems and MS Office.

Qualifications

• Proven experience in the BPO field and in team management.
• Strong English communication skills (written and spoken).
• Experience with ticketing systems and Microsoft Office.
• Excellent coaching, organizational, and problem-solving skills.
• A proactive, customer-focused mindset with the ability to motivate others.

Responsibilities

• Lead and inspire a team of skilled technical professionals, fostering a collaborative and high-performing work environment.
• Provide mentorship and support to team members, encouraging their continuous professional growth and development.
• Enhance the team’s expertise through regular device-specific training and coaching sessions.
• Plan, organize, and facilitate team meetings to ensure clear communication and alignment.
• Actively listen to and act on feedback from both the team and customers to drive improvements.
• Monitor and manage team performance, continuously seeking opportunities to optimize productivity and quality.

Skills

Team leadership

BPO experience

English communication

Tools

Ticketing systems

Microsoft Office

Job description

Job Description

Lead with respect. Grow through teamwork. Succeed together!

Great teams don’t just happen — they’re built through trust, respect, and shared commitment. By leading with integrity, listening actively, and supporting one another, we create a culture where every challenge becomes an opportunity for growth. Let’s continue to learn, elevate each other, and move forward — together.

• Lead and inspire a team of skilled technical professionals, fostering a collaborative and high-performing work environment;
• Provide mentorship and support to team members, encouraging their continuous professional growth and development;
• Enhance the team’s expertise through regular device-specific training and coaching sessions;
• Plan, organize, and facilitate team meetings to ensure clear communication and alignment;
• Actively listen to and act on feedback from both the team and customers to drive improvements;
• Monitor and manage team performance, continuously seeking opportunities to optimize productivity and quality.

Technical details

• Location:Debrecen, Vezér str. 39.(Tudáspark), 4032 - Hungary
• Working hours: 08:30 - 17:00
• Employment type: Full time, 40 hours/week

What were looking for

• Proven experience in the BPO (Business Process Outsourcing) field and in team management
• Strong English communication skills (written and spoken)
• Experience with ticketing systems and Microsoft Office
• Excellent coaching, organizational, and problem-solving skills
• A proactive, customer-focused mindset with the ability to motivate others

• Work with a pioneering brand in thegreen tech and portable power space
• Competitive salaryandcafeteriabenefit package (SZEP Card)
• Medical Coverage- Private health insurance package -MediCare
• Paid trainingto equip you with everything you need
• A stable, full-time role in our modern Debrecen office
• A fun, multicultural team that values your input
• Ongoing growth and development in a dynamic BPO environment

Requirements