German Speaking Technical Support Specialist

MP Solutions Ltd.; India; On-site; INR 2,377,000 - 3,056,000; Full time

Benefits offered by this job

International brands

Onboarding program

Multicultural environment

German & English use

No night shifts

Long-term career

Benefits after probation

Job summary

MP Solutions Ltd. in Hungary is seeking a German-speaking Technical Support Specialist to join a multilingual team onsite in Budapest or Debrecen.

You will handle product-related questions, troubleshoot issues, process orders, and assist customers via phone, email and chat on a full-time Monday–Friday schedule. Your German (C1) and English (B2+) skills, together with clear communication and a customer-focused mindset, will help deliver high-quality support in an international tech environment.

Qualifications

• Fluent German (C1+), strong English (B2+) communication skills.
• Customer-focused mindset with problem-solving attitude.
• Ability to work in a fast-paced environment and maintain accuracy.
• Experience in customer service or technical support is an advantage.
• Interest in technology and consumer electronics is a plus.

Responsibilities

• Provide customer support through phone, email and chat.
• Assist customers with product and service-related questions.
• Support order processing and inquiries.
• Troubleshoot technical and non-technical issues.
• Handle customer complaints professionally and escalate when needed.
• Ensure high-quality customer experience and accurate records.

Skills

German (C1+)

English (B2+)

Communication skills

Customer-focused

Fast-paced work

Attention to detail

Digital tools

Customer service exp

Tech interest

Job description

Job Description:

German Speaking Technical Support Specialist

Location: Budapest or Debrecen, Hungary

Work Model: Onsite

Schedule: Monday–Friday, full-time

Languages: German (C1) and English (B2+)

Use Your German Skills in an International Technology Environment

Are you fluent in German and English and looking for a stable full-time role in an international environment?

Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.

This is a full-time onsite position in Budapest or Debrecen with a structured onboarding program, weekday working schedule and long-term career opportunities.

We welcome applications from both EU and non-EU candidates who already hold a valid Hungarian work permit and residence permit.

What You Will Do

• Provide customer support through phone, email and chat channels
• Assist customers with product and service-related questions
• Support order processing and order-related inquiries
• Troubleshoot technical and non-technical issues
• Handle customer complaints professionally and efficiently
• Escalate complex cases to the appropriate internal teams when necessary
• Ensure high-quality customer experience in every interaction
• Maintain accurate records of customer interactions
• Collaborate with colleagues and internal stakeholders to resolve customer issues

What We Are Looking For

• Fluent German language skills (C1 level or higher)
• Good command of English (minimum B2 level)
• Excellent communication skills, both written and verbal
• Customer-focused mindset and problem-solving attitude
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Confidence using digital tools and computer systems
• Previous customer service, technical support or contact center experience is an advantage
• Interest in technology and consumer electronics is considered a plus

What We Offer

• Opportunity to work with internationally recognized technology brands
• Structured onboarding and training program
• Supportive and multicultural working environment
• Daily use of German and English language skills
• Stable Monday–Friday schedule
• No night shifts
• Long-term career opportunities
• Employee benefits package after the probation period

Important Information

• Full-time employment
• Onsite work only
• Locations: Budapest and Debrecen
• Monday–Friday working schedule
• Candidates must have the legal right to work in Hungary or hold a valid Hungarian work permit

If you enjoy helping customers, solving problems and using your language skills every day, we would love to hear from you.

Requirements: