French Speaking Technical Support Specialist

MP Solutions Ltd.; India; On-site; INR 730,000 - 1,095,000; Full time

Job summary

MP Solutions Ltd. is seeking a French-speaking Technical Support Specialist for an onsite role in Budapest or Debrecen. The position involves supporting customers via phone, email and chat, handling product questions and order inquiries, and troubleshooting issues.

You will work in a multilingual team, using your French and English daily, with a stable Monday–Friday schedule and long-term career opportunities. EU and non-EU candidates with Hungarian work permits are welcome.

Qualifications

• Fluent French language skills (C1 level or higher).
• Good command of English (minimum B2).
• Excellent written and verbal communication skills.
• Customer-focused mindset with a problem-solving attitude.
• Experience in customer service or technical support is advantageous.
• Interest in technology and consumer electronics is a plus.

Responsibilities

• Provide customer support through phone, email and chat channels.
• Assist customers with product and service-related questions.
• Support order processing and order-related inquiries.
• Troubleshoot technical and non-technical issues.
• Handle customer complaints professionally and efficiently.
• Escalate complex cases to appropriate internal teams when necessary.
• Ensure high-quality customer experience in every interaction.
• Maintain accurate records of customer interactions.
• Collaborate with colleagues and internal stakeholders to resolve issues.

Skills

French

English

Communication

Customer service

Problem solving

Attention to detail

Organizational skills

Digital tools

Fast-paced environment

Tools

CRM software

Job description

Job Description:

French Speaking Technical Support Specialist

Location: Budapest or Debrecen, Hungary

Work Model: Onsite

Schedule: Monday–Friday, full-time

Languages: French (C1) and English (B2+)

Use Your French Skills in an International Technology Environment

Are you fluent in French and English and looking for a stable full-time role in an international environment?

Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.

This is a full-time onsite position in Budapest or Debrecen with a structured onboarding program, weekday working schedule and long-term career opportunities.

We welcome applications from both EU and non-EU candidates who already hold a valid Hungarian work permit and residence permit.

What You Will Do

• Provide customer support through phone, email and chat channels
• Assist customers with product and service-related questions
• Support order processing and order-related inquiries
• Troubleshoot technical and non-technical issues
• Handle customer complaints professionally and efficiently
• Escalate complex cases to the appropriate internal teams when necessary
• Ensure high-quality customer experience in every interaction
• Maintain accurate records of customer interactions
• Collaborate with colleagues and internal stakeholders to resolve customer issues

What We Are Looking For

• Fluent French language skills (C1 level or higher)
• Good command of English (minimum B2 level)
• Excellent communication skills, both written and verbal
• Customer-focused mindset and problem-solving attitude
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Confidence using digital tools and computer systems
• Previous customer service, technical support or contact center experience is an advantage
• Interest in technology and consumer electronics is considered a plus

What We Offer

• Opportunity to work with internationally recognized technology brands
• Structured onboarding and training program
• Supportive and multicultural working environment
• Daily use of French and English language skills
• Stable Monday–Friday schedule
• No night shifts
• Long-term career opportunities
• Employee benefits package after the probation period

Important Information

• Full-time employment
• Onsite work only
• Locations: Budapest and Debrecen
• Monday–Friday working schedule
• Candidates must have the legal right to work in Hungary or hold a valid Hungarian work permit

If you enjoy helping customers, solving problems and using your language skills every day, we would love to hear from you.

Requirements: