English -Speaking Technical Support Analyst

transcosmos inc.; India; On-site; INR 609,000 - 913,000; Full time

Benefits offered by this job

Competitive salary

Monthly cafeteria benefit

Private health insurance

Performance-based bonus

Comprehensive training and onboarding

International and supportive working环境

Opportunity to work with innovativeスマホ

Job summary

transcosmos inc. in Debrecen, Hungary, is seeking an English-speaking Technical Support Analyst to assist customers across phone, chat, and email. You will troubleshoot mobile apps, Bluetooth connectivity, and smart devices, guiding users through features and resolving issues in a modern international environment.

The role requires fluent English (C1), a customer-focused mindset, and an interest in technology. On-site work is required in Debrecen, with a Hungarian work permit if applicable.

Qualifications

• Fluent English (C1) communication required.
• Customer-focused mindset with good communication.
• Interest in technology and problem-solving.
• On-site work in Debrecen, Hungary (Hungarian work permit if applicable).

Responsibilities

• Provide customer support in English via phone, chat, and email.
• Troubleshoot issues related to mobile applications, Bluetooth connectivity, and smart devices.
• Guide customers through product features and functionalities.
• Escalate complex technical cases when needed.
• Take ownership of customer cases from first contact to resolution.
• Maintain accurate documentation and follow internal processes.

Skills

Fluent English (C1)

Customer-focused

Problem-solving

Tech interest

Job description

Job Description

English-Speaking Technical Support Analyst

Smart Mobility Industry | Debrecen | On-site

Are you fluent in English and interested in technology?

Join our international team supporting one of the worlds leading smart mobility brands, helping customers use innovative products including electric scooters, mobile applications, and connected devices.

As a Technical Support Analyst, youll assist English-speaking customers via phone, chat, and email while working in a modern international environment in Debrecen.

What youll do

• Provide customer support in English via phone, chat, and email.
• Troubleshoot issues related to mobile applications, Bluetooth connectivity, and smart devices.
• Guide customers through product features and functionalities.
• Escalate complex technical cases when needed.
• Take ownership of customer cases from first contact to resolution.
• Maintain accurate documentation and follow internal processes.

What were looking for

• Fluent English (C1) communication skills.
• Customer-focused mindset and strong communication skills.
• Interest in technology and problem-solving.
• Previous customer service experience is an advantage, but not required.
• Ability to work on-site in Debrecen.
• Valid Hungarian work permit if applicable.

What we offer

• Competitive salary package.
• Monthly cafeteria benefit.
• Private health insurance.
• Performance-based bonus opportunities.
• Comprehensive training and onboarding program.
• International and supportive working environment.
• Opportunity to work with innovative smart mobility products used worldwide.

Location: Debrecen, Hungary
Working hours: Monday-Friday, 09:00-18:00
Work model: Full on-site