Student - German-Speaking Technical Support Analyst

transcosmos inc.; India; On-site; INR 591,000 - 887,000; Part time

Job summary

transcosmos inc. is seeking a Technical Support Analyst to assist German-speaking customers onsite in Debrecen, Hungary.

You will troubleshoot devices, guide users through features, and maintain thorough case logs while working a 20-hour week as a student. You will engage via phone, chat, and email, addressing hardware/software issues and ensuring a high level of customer satisfaction in a structured, process-driven environment.

Qualifications

• Fluent German (C1) and good English (B2) required.
• Customer-focused mindset with calm, helpful, solutions-oriented approach.
• Strong communication and problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity.
• Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity).
• Guide users through features of smart mobility products.
• Escalate unresolved issues to internal teams following structured processes.
• Take ownership of the customer journey from first contact to resolution.
• Maintain accurate case logs and comply with data security and privacy policies.

Skills

German C1

English B2

Customer focus

Organizational skills

Empathy

Tools

Microsoft Office

Troubleshooting tools

Job description

Job Description:

Support the Next Generation of Smart Mobility!

At transcosmos Europe, we're supporting a global brand known for transforming how people move through cities - think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.

As a Technical Support Analyst, you'll be on the front line helping German-speaking customers get the most out of their devices. This isn't just about answering calls - it's about problem-solving, educating, and leaving each customer feeling genuinely supported.

Location: Debrecen, Vezér str. 39. (Tudáspark); Hungary, Budapest Váci út 1-3

Work Mode: Onsite, from our office

Working Hours: 9:00 - 18:00

Employment type: Student, 20 hours / week

What You'll Be Doing

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
• Guide users through features and functions of smart mobility products
• Escalate unresolved issues to internal teams following structured processes
• Take full ownership of the customer journey - from first question to full resolution
• Maintain accurate case logs and comply with data security and privacy policies

Communicate effectively with colleagues and contribute to a positive team environment

What You Bring

• Strong communication skills in German (C1) and English (B2)
• A customer-focused mindset - you stay calm, helpful, and solutions-oriented
• Confidence working with tech: mobile apps, Bluetooth, and wireless connections
• Basic familiarity with Microsoft Office and common troubleshooting tools
• Ability to stay organized and handle multiple conversations with care and clarity
• Previous BPO, customer support, or helpdesk experience is a big plus

You'll Thrive If You Are...

• Genuinely interested in gadgets, apps, and mobility tech
• Curious and proactive - you investigate, not just answer
• Someone who brings empathy to every conversation
• Comfortable working in a structured, process-driven environment

• Work with a top-tier global brand in a high-growth industry
• Paid training to fully onboard you with the tools and tech
• A stable, student position in a modern offices
• A fun, multicultural team where your ideas and input matter
• Real development opportunities inside a growing European support hub

Requirements