Technical Support Specialist (International Voice Procss)

Movate Technologies; Chennai; On-site; INR 300,000 - 450,000; Full time

Job summary

Movate Technologies in Ambattur, Chennai is seeking a Technical Support Specialist (Voice Process) with 1+ year of international voice support experience. You will handle inbound customer calls, troubleshoot networking and VoIP issues, diagnose technical queries, and manage tickets while maintaining quality and SLA targets.

Rotational shifts are required. The role focuses on delivering expert support to international customers, ensuring timely resolutions and high customer satisfaction through

Qualifications

• Minimum 1 year of international technical voice support experience.
• Basic knowledge of networking concepts (TCP/IP, LAN/WAN, routers, switches).
• Understanding of technical troubleshooting and connectivity issues.
• Good communication and customer-handling skills.
• Strong problem-solving and multitasking abilities.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound customer calls and provide technical assistance.
• Troubleshoot basic networking, connectivity, device, and VoIP-related issues.
• Diagnose and resolve customer technical queries.
• Perform initial issue triage and elevate complex cases to the appropriate teams.
• Manage customer tickets, documentation, and follow-ups.
• Ensure customer satisfaction while meeting quality and SLA targets.

Skills

Networking basics

Voice support

Customer handling

Troubleshooting

Multitasking

Rotational shifts

Job description

WE'RE HIRING | Technical Support Specialist International Voice Process

We are looking for skilled and customer-focused Technical Support Specialists with experience in international voice support to join our team.

Job Details:

• Position: Technical Support Specialist (Voice Process)
• Experience: 1+ Year of relevant experience is mandatory
• Process: International Voice Support
• Job Type: Full-Time
• Location: Ambattur, Chennai

Key Responsibilities:

• Handle inbound customer calls and provide technical assistance.
• Troubleshoot basic networking, connectivity, device, and VoIP-related issues.
• Diagnose and resolve customer technical queries.
• Perform initial issue triage and elevate complex cases to the appropriate teams.
• Manage customer tickets, documentation, and follow-ups.
• Ensure customer satisfaction while meeting quality and SLA targets.

Required Skills:

• Minimum 1 year of experience in an International Technical Voice Support process.
• Basic knowledge of networking concepts (TCP/IP, LAN/WAN, routers, switches).
• Understanding of technical troubleshooting and connectivity issues.
• Good communication and customer-handling skills.
• Strong problem-solving and multitasking abilities.
• Willingness to work in rotational shifts.

Important: Freshers are not eligible. Candidates must have at least 1 year of international voice support experience.