Technical Support (International Voice)

Creative Hands HR; Ernakulam, Hyderabad, Chennai; On-site; INR 410,000 - 550,000; Full time

Benefits offered by this job

Cab facility

Job summary

Creative Hands HR Consultancy in Chennai, Bengaluru or Hyderabad seeks a Technical Support (International Voice) professional for night shift. Cab facility is available and you will handle international customer calls, troubleshoot issues, and aim for high First Contact Resolution.

Experience: 1–2 years or 2+ years with salary ranges of 4.10–4.78 LPA or 4.75–5.50 LPA. Stay updated on product releases and the latest technical updates while delivering professional customer service.

Responsibilities

• Handle international customer calls and troubleshoot technical issues.
• Focus heavily on achieving First Contact Resolution (FCR).
• Stay updated on newly released products and recent technical updates.
• Deliver outstanding customer service with a friendly, professional environment.
• Sales Component: position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.

Job description

Job description

Location- Chennai, Bengaluru, Hyderabad

Role Details

• Role: Technical Support (International Voice)
• Shift: Night Shift
• Transportation: Cab facility is available
• 1 to 2 Years Experience: 4.10 LPA to 4.78 LPA (Maximum)
• 2+ Years Experience: 4.75 LPA to 5.50 LPA (Maximum)

Salary

• Chennai- up to 4.5 lpa
• Hyderabad- up to 5 lpa
• Kochi- up to 3.4 lpa

Core Job Responsibilities

• Handle international customer calls and troubleshoot technical issues.
• Focus heavily on achieving First Contact Resolution (FCR).
• Stay updated on newly released products and recent technical updates.
• Deliver outstanding customer service with a friendly, professional environment.
• Sales Component: Position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.