International Voice Process Executive/ customer support

Access Healthcare; Chennai District; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Two way cab facilities

Medical Insurance

Fixed weekend off

Job summary

Access Healthcare is seeking a Customer Support Representative for its International Voice Process in Chennai. You will handle calls, provide product information, and resolve inquiries to ensure a positive customer experience.

Candidates should have 1+ year in international voice processes, be ready for night shifts, and willing to join quickly. Work from office only with 5-day weeks and weekend offs.

Qualifications

• Excellent verbal and written English communication.
• Prior experience in customer support or call center is preferred.
• Experience in international voice process is advantageous.

Responsibilities

• Handle inbound and outbound customer calls efficiently and professionally.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues promptly, escalating when necessary.
• Maintain high customer satisfaction through effective communication and problem-solving.
• Document all customer interactions accurately in the CRM system.
• Meet or exceed individual and team performance targets such as call quality and CSAT.
• Adhere to company guidelines and quality standards.
• Collaborate with team members and other departments to resolve complex issues.

Skills

English communication

Customer service

Call center experience

Problem-solving

Night shift readiness

Tools

CRM software

Job description

Job description

Job Overview: We are seeking a dynamic and customer-focused individual to join our International Voice Process team as a Customer Support Representative. In this role, you will be the voice of our company, providing exceptional support to our global customers through phone communication. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound customer calls efficiently and professionally.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues promptly, escalating when necessary.
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
• Document all customer interactions accurately in the CRM system.
• Meet or exceed individual and team performance targets such as call quality, average handling time, and customer satisfaction.
• Adhere to company guidelines and processes to ensure compliance and quality standards.
• Continuously improve product knowledge and communication skills.
• Work collaboratively with team members and other departments to resolve complex issues.

Preferred candidate profile

• Excellent verbal and written communication skills in English
• Age criteria : Below 40 years
• Role - Customer support
• Prior experience in a customer support or call center environment preferred.
• Strong problem-solving abilities and a customer-first mindset.
• Candidates have to join within a week
• Flexible to work in US shifts.( 6:30PM - 3:30AM )
• Looking for Candidates who worked in international voice process
• Customer Support experience preferred
• Must be ready to work in Night shift
• Minimum 1 year of experience in International Voice Process is mandatory.
• Work from office only (No work from home)
• Looking for Immediate joiners only

Job location: Chennai (Ambattur or DLF)

Candidates from Anywhere in TamilNadu can apply.

5 days work (Weekend fixed off)

CTC - Max 6 LPA (Based on experience)

Perks & Benefits

• Two way cab facilities will be provided (Free of cost )
• Fixed week off on Saturday & Sunday
• Medical Insurance

Domestic voice process not recommended