Walk-in | Technical Support Executive

Sutherland; Chennai; On-site; INR 250,000 - 420,000; Full time

Job summary

Sutherland in Chennai is seeking Technical Voice Support Professionals for Night Shift, Work from Office, located at Perungalathur. The role requires 6 months to 2 years of experience in voice processes and a high school diploma or above.

You will handle B2B customer queries via voice, uphold SLAs, and maintain records. Primary escalation and problem-solving are expected, with empathy and professionalism to represent the brand.

Qualifications

• Excellent English communication skills.
• Strong customer service mindset with email communication skills.
• Empathy for customers and ability to manage time effectively.
• Basic knowledge of Windows operating systems.
• High school diploma or equivalent or higher.
• 6 months to 2 years of experience in domestic or international voice process.

Responsibilities

• Be the primary point of contact for B2B customers through Voice.
• Provide timely, accurate support while maintaining SLAs.
• Take ownership of interactions with proactive problem-solving and excellent service.
• Handle sensitive issues with empathy and positive brand portrayal.
• Maintain customer records and call documentation accurately.
• Meet performance metrics: quality, productivity, attendance, and FCR.
• Suggest process improvements and flag recurring issues through proper channels.

Skills

Excellent English

Customer service

Email communication

Empathy

Time management

Independence

Windows OS basics

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Greetings!!!!

Currently we have an urgent Position for Technical Voice Support Professionals with one of our projects, location based in Chennai.

Kindly find below the Job Description for your perusal

Job Location: Chennai, Perungalathur

Mode of Employment : Permanent (Work from Office)

Shift Timings : Night Shift (Rotational Week OFF)

Experience : 6 Months - 1 Year

Job Description:

Be the primary point of contact for our Business-to-Business customers through Voice.

Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).

Take full ownership of each interaction with proactive problem-solving and excellent customer service.

Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

Maintain customer records and call documentation in our systems with precision.

Meet performance metrics such as quality, productivity, attendance, and first contact resolution.

Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications:

Excellent communication skills in English

Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently.

Basic user-level knowledge of Windows operating systems.

High school diploma or equivalent and above.

6 months 2 years of experience in domestic or international voice process.

Additional Information

Job Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]

Shift: Rotational shifts include both day and night

5 days of work, 2 days rotational off