Technical Support Engineer/International Voice process executive

Iopex; Chennai; Sur place; INR 279 000 - 424 000; Plein temps

Résumé du poste

Iopex in Chennai, India seeks a Technical Support Engineer/International Voice process Executive to handle international customer issues with technical troubleshooting and account maintenance. You will provide customer education, triage issues to Level-2, and ensure timely updates to clients while maintaining ownership of cases.

The role requires excellent communication, 1+ years in international support, and flexibility for night shifts (US time).

Qualifications

• Excellent communication skills.
• 1+ years of experience with international customers.
• Immediate to 15 days notice.
• Graduation not mandatory; 12th certificate required.
• Flexible for night shifts (US).

Responsabilités

• Handle customer issues via phone for a technology product.
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras.
• Provide active updates to the customer until the issue has been resolved.
• Triage issues to Level-2 and Customer Care team in other global locations.
• Accurately document cases in-line with process requirements.

Connaissances

Communication

Technical Support

Customer Support

Description du poste

We are currently hiring for Technical Support Engineer/International Voice process Executive!!!

Required Qualifications:

• 1) Excellent communication skills
• 2)1+ years of experience in handling international customers
• 3)Immediate - 15days of notice
• 4)Graduation not mandatory(12th certificate must)
• 5)Flexible for Night shifts(US)

Job Brief

We are looking for candidates experienced in providing voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service.They must have the ability to monitor, follow up and take complete ownership of customer issues.

Required Skills

• Communication
• Technical Support
• Customer Support

Roles & Responsibilities

• Handle customer issues via phone for a technology product
• Troubleshoot technical issues pertaining to products in WiFi surveillance
• cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global
• locations
• Accurately document cases in-line with process requirements